Avis : Away Chiang Mai Thapae Resort - A Vegan Retreat

Emplacement très bien. Le personnel est adorable et les chambres confortables. Le seul point négatif : le petit déjeuner.

Les Chinois sont passibles d'amendes pour avoir fumé, mais les étrangers s'en tirent à bon compte car ils fument généralement sur leurs balcons, et non dans leurs chambres.

Il y avait tellement d'insectes sur le lit, comme des puces et des poux, c'était dégoûtant ! Je n'ai pas fait attention à ceux qui étaient sur mon oreiller avant de m'endormir, mais au milieu de la nuit, j'en ai trouvé plein d'autres qui me grimpaient sur le visage. J'ai contacté la réception de l'hôtel, et ils m'ont changé de chambre, mais ils ne m'ont donné aucune explication depuis ! C'est inadmissible ! Je n'ai jamais rien vu de pareil !

Son emplacement est excellent, à proximité de la vieille ville, ce qui permet aux visiteurs d'explorer facilement les sites historiques et les attractions locales.

L'enregistrement s'est déroulé sans problème. J'ai présenté les installations de l'hôtel, les horaires du petit-déjeuner et de la piscine en me rendant à la chambre. L'hôtel est situé dans une ruelle étroite, mais la rue principale est accessible en quelques minutes à pied. La chambre était spacieuse pour trois adultes ayant réservé une chambre familiale. Le petit-déjeuner était excellent, tout était délicieux.

Le petit-déjeuner était nutritif et le lit très confortable.

Hôtel propre. J'y ai passé un agréable séjour. Seul bémol : les boissons étaient payantes dans la chambre, eau minérale comprise. Un peu confus, mais dans l'ensemble, la chambre était bien, le personnel était chaleureux et le petit-déjeuner était bon pour les végétariens.

Je suis arrivée tard et j'avais une visite guidée le lendemain, alors j'ai choisi cet endroit pour dormir. Je leur avais dit que j'arriverais tard, mais ils n'étaient pas là tôt le matin, j'ai donc dû attendre. L'employé n'était pas aussi aimable que ce que j'avais lu dans d'autres commentaires. ㅠㅠ L'emplacement n'était pas mal, mais c'était dans une ruelle, donc ça peut être un peu inquiétant pour une femme voyageant seule tard le soir. Il y a un restaurant de roti réputé juste sur le chemin du 7-Eleven, donc c'était pratique de pouvoir manger un morceau tard le soir sans avoir à attendre. Je n'ai pas pris de photos.

Stay here for 8 nights. The hotel's decor is the type I like, neat and clean. They have good pest control and I found no insects or mosquitoes in the room.

This is a comfortable hotel with a strong getaway vibe. The staff provide attentive service, making it very relaxing and refreshing. It’s a hotel definitely worth returning to.

Nice place to chill 🥂

It’s lovely to have a fully vegan resort. The property was very clean, the food was excellent, and I absolutely loved the breakfast. The breakfast buffet chef is fantastic, as is the chef at Moreganic, the main restaurant. I genuinely enjoyed all the food and loved feeling safe knowing everything was vegan. What could have been better was the overall hospitality vibe. Many of the staff we interacted with felt quite disinterested and not particularly warm or welcoming. There were some standouts – Orn, Kham, and another staff member who was always smiling (I didn’t catch his name) – but most others felt lacklustre. On several occasions we went downstairs and were not greeted at all, even though staff were sitting at the desk. There was also background music on repeat – a very short piano loop (around 15 seconds) that played continuously from around 6am until night in the breakfast and common areas. It became quite overwhelming over time and is unfortunately very memorable. The room itself was lovely and very clean, however housekeeping was inconsistent on two days of our six-night stay. One day, when we had the eco card on the bed (meaning no fresh sheets), the beds weren’t made at all. Another day, my kids’ beds were only half-done with a quick fold at the end. Generally housekeeping was good otherwise. Different housekeepers rotating I think. The air conditioning units had visible mould on the flap, which I wiped off myself. This raised concerns about whether there may also be mould inside the unit. There was a slightly musty smell in my room (we had two rooms). Luckily, as it was winter, we mostly used the fan, but this does need addressing. English proficiency among staff was quite limited overall. Orn was great, but in general communication was difficult. I noticed this at another hotel in Chiang Mai as well, so it may not be specific to this resort. On the positive side: the small gym was excellent and open 24 hours, with clean air conditioning. The bathroom had a great toilet bottom-wash-hose with good pressure, clean towels and sheets, bathrobes, a chain lock on the door for extra security, and a filtered water station. Would we stay again? Probably not. The main reason we chose this resort was the vibe – friendliness and feeling taken care of – but it felt more like a serviced apartment where you provide your own hospitality, apart from the restaurants and generally good (but inconsistent) housekeeping. That said, it is aesthetically beautiful, and being able to eat anything without concern was a huge plus. It would also be great to have hotel transport available during the day, not just for airport transfers, so guests can move around in a trusted vehicle. The airport pickup could have been more welcoming and smiling and the wai. The food is exceptional. Moreganic is often empty, likely because prices are around 60% higher than local restaurants, but we really enjoyed our meals there, at breakfast, and via room service. The app-based room service worked very well and delivery was fast. I noticed the pool-access rooms and feel they lack privacy, as other pool guests can sit right outside. My jacuzzi jets also didn’t work. I don’t enjoy giving critical feedback, but I didn’t receive a post-stay feedback email, so this felt like the appropriate place to share it. With staff warmth improved, housekeeping consistency tightened, the music changed, and maintenance issues addressed, this would easily be a full-star stay for me. A fully vegan resort is truly special and unique, and the concept is wonderful. We stayed about 26 days after the Queen’s passing, which may have influenced the atmosphere. P.S. There are some lovely temples nearby, including Wat Mahawan, and others just across the road. All are about a three-minute walk from the resort. There’s also a great jewellery store close by called “I Do I Design.”

The experience with Away Chiang Mai was amazing! Being a vegan, it’s my very first time to stay in a fully vegan hotel. Every morning, I enjoyed the vegan breakfast buffet without needing to read food labels/ guessing if the dish contained any animal ingredients. Apart from food, the room was very comfortable. The swimming pool was not crowded and I could swim freely. What’s more, while the weather was quite cool during my stay, the swimming pool was supplied with warm water. Away Chiang Mai is such a great place for vacation.

We stayed here for 3 nights. The place is good, and the service is prompt. However, the main issue we faced was with unexpected charges being billed without proper discussion. On the first evening, when we returned to the room, we received a letter charging us 600 THB stating that the towels were dirty and belonged to the hotel property. The next day, after coming back from outside, we were handed another letter charging 3000 THB for allegedly breaking the bathroom door glass. There was already a minor crack visible earlier, but the staff insisted that their housekeeping team had inspected it and held us responsible. As tourists, situations like this become very stressful and uncomfortable, especially when it is difficult to argue or prove otherwise in a foreign place. Because of this experience, it becomes difficult to confidently recommend the property to others despite the good location and service.