Premier Inn Wirral (Childer Thornton)

Pros: The room was clean & tidy. The shower was excellent & towels decent. The staff were friendly and helpful. Cons: The room’s bathroom smelled strongly of stale urine which was very unpleasant. The air circulation system was noisy all night making it hard to sleep. The room was too hot and the window latch loose. The bed was too soft and sufficient pillows were not provided. The hairdryer had a loose connection. The restaurant had obviously failed to get in sufficient supplies (despite being booked up for months) as breakfast items were unavailable. The quality of those breakfast items that were available was not great - tasted cheap and were poorly cooked, despite being cooked to order - probably due to being understaffed from appearances.

Thoroughly enjoyed two-night minibreak. On arrival staff friendly and welcoming, dealt with booking in quickly and efficiently. Room comfortable and plenty of space for everything. There is no air conditioning (which Childer Thornton webpage states quite clearly), but the window easily opened. Heating permanently set at 19.5, warm enough for the time of year. Bathroom clean and tidy, decent size bath with overhead rain showerhead (if you prefer not to get your hair wet every time you shower you will need a shower cap). It does say on the webpage that the restaurant has limited availability, so booking with reception is sensible. Food freshly prepared and delicious, staff attentive and efficient, and good table spacing, made for a pleasant evening meal on Sunday. Breakfast cooked and continental was 'Made to Order' rather than 'Buffet Style' on this occasion (possibly due to numbers?) but nonetheless was plentiful and excellent. Outside ample parking, though you do appear to be coming in the back entrance. An excellent garden centre right next door, Burleydam Garden Centre. Childer Thornton is a charming village with some very old buildings (one of the pubs was a stagecoach stop between Chester and New Ferry in the 1770s). All in all a lovely little holiday.

The staff were lovely and the room was clean and comfortable enough. However, the lack of heating in the room was unacceptable especially in Winter. Luckily, the lady on reception found us a portable, electric heater. The mobile phone reception was too slow.

Absolutely shocking Extremely poor customer service and care. Avoid avoid avoid 20 minute wait for a drink ( only party in) don’t care attitude, will NEVER stay here again No toilet facilities or drinks following a 5hr drive. Disgraceful Poor poor poor. Review needs to be 200 characters long!!!!!

Shocking. Poor customer service. Half our party got their meals after 1 hour and 40 minutes and the rest of us had to wait an extra 40 minutes. Took 20 minutes of waiting at the bar to get a drink even though there’s was only 8 other people in the building.

Came last year and it was great so booked again this year. Restaurant is now closed to public. Doesn't open until 6pm when check in is 3pm. After travelling 4 hours we wanted a drink. Phoned in advance to book a table for 20 people. Only people in there with 2 members of staff and 1 chef. Ordered food, final meal came out 2 hours later. Bar service was very slow. Will not be visiting again. Hotel lovely but food terrible