Premier Inn Chippenham ★★★

"The Premier Inn in Chippenham is ideally situated just off of the M4 corridor and my visits in the past have been most comfortable and enjoyable. I’ve found that the rooms have always been very clean and ordered, and present a classic Premier Inn welcome. This time, however, my allocated rooms bathroom extractor fan made the most appalling noise, an LED ceiling light over the bath/shower gave an accompanying disco angle to the experience! Additionally, the crystal low level bathroom night light wasn’t working, and to cap it all, when adjusting the rain shower fitment spray angle, if fell off on my head ! This was a most unusual series of issues to me, so I reported the matter in full at the reception, and was promised that someone was due on site and would address the problem that day ( Sunday 21st June 2026). Sadly that didn’t happen, for a variety of frustrating although understandable reasons. Monday 22nd, however, found a young man called Cory on reception that morning, whom I spoke to after having breakfast. For the information of fellow users of Premier Inns, I gleaned from enquiries, that any faults or room issues reported to reception should cause an entry to be made at the top of the room page, and should be handed over to the next shift reception staff, if not resolved that day. Cory immediately took on the responsibility of getting the room sorted out asap, and asked if he could accompany me back to the room, as he had a spare night light in reception , and could replace that immediately. He noted the fan noise, and explained that it was one of the remaining first generation extractors which were being replaced asap, as the bearings were drying out, but it was simply a case of fitting the maintenance in around room availability. He had found a spare shower rain head and immediately replaced it , and adjusted the fan speed to reduce the noise factor. Cory displayed to me the perfect way to deal with a customers complaint about room electrical issues. He has to arrange for an electrician to perform some tasks, but bulb replacement can be effected immediately, and he displayed the same conscientiousness that I employed in my police career, to help people and fly the flag. He is certainly someone that management need to be thankful for, as he single-handedly turned my disappointment into a pleasure of having someone who really cared, looking after me. That’s extremely ambassadorial for Premier Inns, hands on, sensible, practical solving of everyday issues. Management, please recognise this, and ensure Cory’s efforts are acknowledged. Thank you."

Travelodge Hotel - Chippenham Leigh Delamere M4 Eastbound ★★★

"A great pitstop en route to Swansea. Amazing room for such an affordable rate. Yaba was great on reception"

Travelodge Chippenham ★★★

"Worst Travelodge we have stayed in. We arrived around 30 mins early to check in and no member of staff were in reception, waited around 20mins for staff to arrive after asking a very rude cleaner to fetch someone for us. Were told we had to wait until 3pm to check in which was fair enough, so we asked if we could go to the bar to get a drink but unfortunately dogs were not allowed, we were not aware of this otherwise I would have chosen elsewhere. I paid for 3 breakfasts but it was shocking! Coffe machine was not working, apple juice was water and no pastries/yogurts and the only fruit they had was a small cereal bowl. Saw a member of staff very briefly to ask where the pastries were but I just got a shrug of the shoulders and a no delivery and then she walked off, also had to help ourselves to serviettes/cutlery from another table. Another customer also told me that the coffe machine was not working the day before either. If we knew that there were issues with breakfast we would have happily gone to Greggs and paid less for more . After breakfast I went to reception, again there were no staff around and the same at check out. I also left my tablet in the room and when I realised this I rang Travelodge and I told them I would pick it up on the way back from my holiday, unfortunately I was unable too as on the way home there was a serious incident on the M5 and we were going nowhere for hours, so I rang Travelodge and spoke to a manager and explained the situation, she agreed to post it which I was really grateful for as it has a lot of senntimental value, 5 days later no tablet so I emailed, no response and then rang ( 3 times to get through to someone) who said it is still sitting in the safe and basically the only thing she could offer was for me to send a pre paid envelope or I collect it ( a 6 hr round trip) I did contact customer service over the issues we had but they move at a snails pace with no resolution. I get the impression they just do not care. Sadly after this expierience I doubt very much whether I will stay in a Travelodge again."

The White Hart Ford ★★

Stanton Manor Hotel ★★★

"Les belles maisons, pleines d'un style classique anglais, sont très confortables, bien que dans des pays sans fumée, à peu près de l'extérieur de l'autoroute. Le personnel de l'hôtel est très aimable, il est également très heureux d'aider les voyageurs. Le petit-déjeuner est particulièrement riche en style de repas, l'environnement de repas est aussi magnifique, incroyable! Malheureusement, nous avons eu mauvais temps pour rester, nous n'avons pas pu marcher près de l'hôtel, nous avons la possibilité de rester quelques jours plus."

Goose Whistle Hut ★★★★

Best Western Plus Angel Hotel ★★★

"Le parking de l'hôtel est très bien situé, mais le parking de l'hôtel est très bien situé."

London Road Guest Accommodation ★★★

"I have been travelling the length and breadth of the UK for ＞7 years and this accommodation and experience has been the best of all without exception. Having a self contained Annex with lounge, bedroom, bathroom and kitchen is a far better experience than paying twice the price to stay in an anonymous 4star Hotel room with potentially noisy neighbours etc. Dining out options are good in the local area, but if you have spare time the kitchen is fully equipped to cook any meal."

The Lodge, South Cotswolds, comfortable contemporary rural home, views, parking ★★★★