Janna Resorts V.i.p Lounge I am sharing the worst experience I encountered throughout my entire life Date: 25-05-2022. We get into trouble because of drunk people. They attacked us for no reason (that group of people was friends/family of the resort manager, at least that’s what we learned later).. The security of the resort was covering for them! We begged the security to call the police..(my bro was bleeding from his nose. My cousin was bleeding from his eye. My niece of 8 years old was between their feet and scratches were all over her body.. my other female cousin was trying to cover for her brothers, the bastards were trying to take off her dress, one of them broke a glass of beer and tried to attack us with it ). I was shaking and shouting repeatedly to call the police. Even when they parted us away, we asked them repeatedly to call the police..no one moved a needle. We asked them why you are not calling!! it's your job to call the police, they looked at us with a poker face! we asked them not to let the other group run away cz we are calling the police..we asked them if there is a back door, and they insisted that they won’t let anyone run away and that we will take our rights from them in a way or another. The other group disappeared don’t know how and where! They hid them claiming that they don’t know them and the worst part is that they informed us that they might find their way out through the beach..which is an obvious lie! Later on, we learned from one of the workers that that group was one of the manager's friends and that they won’t be moving a needle because of that. However, the worker was super worried that his manager might figure out that he provided this info and might be kicked out of his work because of that. The manager said that he doesn't know them.. we asked for camera records, and they claimed they don’t have records. All that I can say is that it was the worst experience I ever get in my whole life. I was ..I have never felt unsafe to the extent I felt that day. I am writing this because I am frustrated because they are biased towards their people! because what happened was unfair and I don't wish that any of you encounter such an experience. Anyway, The police finally came after we called. BTW, I tried to contact the owner through LinkedIn and Facebook, and of course, they didn't respond! customer experience is bad. communication is bad ( Quoting the security team when we asked them why didn’t you call the police directly: البنت قالت هيا عم تتصل بالبوليس ليش حتى نتصل نحنا As if calling the police and fixing the issue is our job, not their job) Quoting what the manager was telling us اقوى شي فيكن تعملو روحو اشتكووو و شوفو الشرطة اذا بتجي مش رح يجووو
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