Premier Inn Christchurch / Highcliffe

I am regrettably posting a poor review as the in company guest survey gave no real opportunity to share my experiences and signposted me to TA. As a budget hotel the location, parking, sleep experience and general presentation of the hotel is acceptable. My concern was the very poor condition of the bathroom which was made worse by the poor standard of housekeeping. The bathroom is way off brand and requires basic updating in terms of fixtures and fittings. Whilst I sympathise with the team operating the unit the poor standard of housekeeping really lets the customer experience down. I had driven from Cornwall, arriving late and after over 5 hours in the car I didn't have the energy to raise the issue on the night of arrival. I did hover at the front desk next morning but couldn't see anyone hence my post here as a last resort.

I have stayed at several Premier Inns across the country, so I know what to expect. While some locations are clearly more pleasant than others, this Premier Inn in Highcliffe stands out as the worst and has led my partner to declare that this will be his last stay at a Premier Inn. Upon arrival, the receptionist was friendly and checked us in quickly. However, when we entered our room, we were greeted by a strong odor reminiscent of body odor, while the bathroom had an unpleasant smell of urine. On our way out for dinner, we informed another receptionist about the odor. She kindly asked if she could check the room to see if there was anything she could do. When we returned from dinner, we enquired whether she had been able to investigate the smell. Unfortunately, she mentioned that she had sinus issues and couldn't really detect much. Once back in our room, we were met with a strong scent of bleach that masked the unpleasant odour, but once the bleach smell faded, the original stench returned just as potent as before. With a teenager in tow and the bed already made, we decided to endure just one night and keep the window open. The heater was so noisy that I thought the bathroom light had been left on, but it turned out to just be the heater/air conditioning unit. Overall, the room appeared quite worn and would greatly benefit from a thorough cleaning and a fresh coat of paint. We would have reported these issues in the morning, but there was no one at the reception when we checked out. If all the rooms are as unpleasant as room 108, I highly recommend avoiding this Premier Inn until they upgrade their accommodations.

We had a lovely stay at the hotel. It was all that we could have asked for. The location is ideal being very close to the sea for walks either on the cliff or on the beach. The breakfast was excellent. There was enough car parking, so it was not difficult to park. The room was comfortable and clean.

We have stayed at this Premier Inn many times. We feel it is good value for money. The rooms are always very clean and well equipped. The beds are very comfortable and the shower is good. The reception staff are always friendly and helpful. Check in is quick. Plenty of parking on site. We had breakfast one morning which was very nice, lots of choice, excellent value , we didn’t eat again until evening.

Maddi, was our server and she was very friendly, welcoming and helpful with our menu choices. She has served us before and is always cheerful and kind. There was a large choice of meals. The food was very filling and as we ordered. Great value for money. Thank you

Just like to say how helpful Debbie and the staff at reception were. had minor issues and they were fixed immediately thank you Debbie. Second time I’ve stayed here a would recommend. Thank you Debbie. Ps minor issues were really minor an not worth mentioning great stay. Thank you.