Harbour Hotel & Spa Christchurch

It was very nice to stay, very clean, in the staff all kinds and approachable.fantastic service and very good.

I thought he room we stayed in was very well designed and beautifully decorated. I appreciated the free vodka, coffee and biscuits. The bed was really comfortable. The only problem was that the room was far too hot overnight, even though the radiators were not operating. However the was an electric fan provided, which helped considerably. The staff were very polite and helpful and the continental breakfast was delicious.

The room rate was very expensive for the size of the room £471 for 2 nights in a snug room (and that was discounted via Blue Light). Continental breakfast was included, and for an additional £10 you could upgrade to a cooked breakfast. We were happy with the Continental breakfast as there was plenty of choice, however for the cost of the room, we feel this should have been included. The spa wasn't avaliable during our stay, a voucher if requested was offered to use the sauna on the beach. We feel it would have been more beneficial to provide the discount on the room rate if facilities aren't available, however we do understand that the work to the spa has to take place at some point. The staff were exceptional, extremely friendly and polite. There was a good choice of drinks available at the bar, which were reasonably priced. We particularly enjoyed the Lemon Meringue cocktail! There was a good choice of options for room service, which we took advantage of. Overall a very pleasant stay, but we felt the cost didn't live up to the experience.

I would strongly reconsider staying here based on my experience. There were multiple issues from start to finish, beginning with poor communication around key facilities. The spa was closed, which was not made clear when booking through a third-party site, and this significantly impacted the stay. Check-in was disorganised and extremely slow, given there were so few people checking in. The room key failed multiple times and had to be reprogrammed more than once, which is not what you expect on arrival. The room itself was uncomfortable. The lack of basic air conditioning during the warmer weather made it difficult to sleep, and the fan provided was ineffective. The hotel failed to prepare for basic weather conditions, which is a serious health and safety issue. The mattress was worn with large dips and should have been replaced quite some time ago, and there were issues with the shower fluctuating between hot and cold repeatedly, all of which point to poor maintenance and upkeep. Service was particularly disappointing. I had to come downstairs during the night to get assistance, which is unacceptable. Breakfast and dinner service were both well below expectations and showed a lack of basic attention to guests. Another frustrating issue, however, was how my car was handled when the hotel parked it. It was returned covered in bird droppings, with no attempt made to clean it. This has caused permanent damage to the paintwork on a car that is only two months old.

Room was spotlessly clean with a very comfortable bed and good facilities including coffee machine. Good choice and quality food at breakfast. Lovely to be able to sit out on the terrace with great views. All members of staff were professional, helpful and friendly. Would return.

Hotel is in great location, unfortunately the spa was out of use and we didn’t realise until after we had booked room. Breakfast is only continental, full breakfast no longer included, so room price is expensive. Staff hassle for payment for breakfast as soon as you ordered breakfast instead of asking you at check in and adding it to your billl, felt more like a budget hotel, paying premium prices.

The pool and leisure facilities were closed for refurb and the lounge area was quite small hence liw score for amenities...However,the staff were excellent and room comfortable.Delicious evening meal.....

We loved our stay at the Christchurch Harbour Hotel! The location on the water was beautiful, the staff (especially Phillip) was so welcoming and helpful, and the food was delicious. A charming place to spend our last couple of days in England. Thank you!

We booked a night at this hotel with a spa. The hotel contacted ******* to explain the spa was under renovations and out of use. ******* did not give me the message. The sole reason for booking this hotel was because of the spa. ******* failed in passing on the information. The hotel upgraded us and did everything they could to make the stay very enjoyable but ******* let me down and I would like a refund from *******