Club Comanche Hotel, St. Croix

Good amenities and great location

The price was good and the hotel has a lot of charm. What was terrible was that I booked the room and paid for it online after having my flight canceled. I was in a desperate situation and exhausted, took a cab to the location. Having fully paid for my room so that it would be guaranteed, I arrived around 8:00 p.m. only to find that there was no staff to check me in. They have signs on the door saying that you have to have an appointment for check in. They direct you to a phone number to call or text. I did both and received no response at all. I was exhausted and just wanted to get into the room that I had already paid for and was non-refundable. I called ******* and ******* also attempted to reach somebody with the hotel. I was on the phone with ******* for a long time and they were not able to get a hold of anybody either. Finally a worker at the bar was able to get a hold of the owner of the property who did eventually help. The owner was very nice. The room was pretty cute and appeared clean, but did have cockroaches.I slept with the lights on because of that. This was in St Croix and cockroaches I imagine are pretty common because of the climate, so while I did not like it, I believe this is something you would find in a lot of hotels and motels.The lack of customer service for me was the real drawback, they should not be accepting payment for rooms that they are not willing to check customers into.

There we NO staff on site to check me in or out. There was no staff visible during my entire stay. There was no working elevator. The furniture was shabby and some was broken. There was no shower door. The hotel location was very convenient to the downtown/boardwalk part of town