New Century Resort Qiandao Lake Hangzhou

J'ai eu la chance de séjourner dans une chambre double avec vue au 6ème étage. Tante Liang à l'étage était chaleureuse et attentionnée. Lorsqu'elle voyait les enfants faire leurs devoirs, elle prenait l'initiative de changer le lit. du jaune au blanc et a pris l'initiative de remplacer la serviette de bain lorsqu'elle était mouillée, ce qui nous a donné l'impression d'être dans une maison chaleureuse. Le concierge, Beibei, avait un sourire charmant et nous a spécialement offert du vin et des petits cadeaux. Ce voyage a été très agréable et le service de Kaiyuan est absolument correct.

This is a great family hotel and is very well situated to the town center. We booked a family suit with three beds and the room was perfect. The whole hotel was clean, maybe becoming a bit dated, but not at all bad. The pool was really nice for the children although I remain puzzled at to why there are not so many places to sit eg Sun loungers or chairs….. there are only six loungers? Also there are some lovely positioned umbrella tables around the gardens, but with no chairs? The food is average and after trying we opted to eat out in the local town and some international hotels. All being said this is a fair priced hotel in a good location with a great pool and I would recommend it. What really makes this hotel is the staff will go out of their way to help you. I big shout out to 张静怡, who kindly greeted us upon arrival and kept in touch with us during our stay to ensure things were ok, 张静怡 even gave us a small food gift on departure….. she truly understands customer satisfaction. Well done

設施：房間設施略舊，一樓親子房有個小院子，但來來回回會有人經過略吵。五樓風景最好，整體是下沉似的，風景非常好 衞生：衞生很乾凈，室內室外泳池還有遊樂場都很乾凈 環境：豪華湖景房能看到湖景，陽台略小，可晾曬衣服，視野比較開闊 服務：服務非常好，樑阿姨每天都會用毛巾疊成不同的小動物，還給小盆友特意送了小禮物，打掃得非常乾淨整潔，給五星好評！！！！ 萌寵樂園裡有出生才幾天的小羊羔，希望飼養員可以多多的給小黑羊喂吃的，因為它總是被其他兩衹羊欺負，孩子喂不到草直着急，怕它受欺負餓着吃不飽，特意第二天又去看了小黑，飼養員阿姨很好還特意拿了一包草給孩子喂小黑。希望下次去看小黑可以不再受欺負了