New Century Resort Qiandao Lake Hangzhou

J'ai eu la chance de séjourner dans une chambre double avec vue au 6ème étage. Tante Liang à l'étage était chaleureuse et attentionnée. Lorsqu'elle voyait les enfants faire leurs devoirs, elle prenait l'initiative de changer le lit. du jaune au blanc et a pris l'initiative de remplacer la serviette de bain lorsqu'elle était mouillée, ce qui nous a donné l'impression d'être dans une maison chaleureuse. Le concierge, Beibei, avait un sourire charmant et nous a spécialement offert du vin et des petits cadeaux. Ce voyage a été très agréable et le service de Kaiyuan est absolument correct.

This is a great family hotel and is very well situated to the town center. We booked a family suit with three beds and the room was perfect. The whole hotel was clean, maybe becoming a bit dated, but not at all bad. The pool was really nice for the children although I remain puzzled at to why there are not so many places to sit eg Sun loungers or chairs….. there are only six loungers? Also there are some lovely positioned umbrella tables around the gardens, but with no chairs? The food is average and after trying we opted to eat out in the local town and some international hotels. All being said this is a fair priced hotel in a good location with a great pool and I would recommend it. What really makes this hotel is the staff will go out of their way to help you. I big shout out to 张静怡, who kindly greeted us upon arrival and kept in touch with us during our stay to ensure things were ok, 张静怡 even gave us a small food gift on departure….. she truly understands customer satisfaction. Well done

北京自駕遊走皖浙天路旅途路過千島湖旅遊，在攜程網訂的開元度假村，體驗一些開元服務。 設施：度假村酒店屬於老酒店了，客房衞生間還是九十年代的設定，浴盆拉簾子。床墊太軟，床還晃動。 衞生：店內大堂、走道，餐廳衞生很乾凈，客房有待提升。 環境：度假村面積很大，院內景色很美，進出度假村道路很遠，有接駁車轉運客人。 服務：餐廳服務熱情周到，客房保潔阿姨很有禮貌，管家服務非常棒，這方面必須f點贊餃子！