New Century Resort Qiandao Lake Hangzhou

J'ai eu la chance de séjourner dans une chambre double avec vue au 6ème étage. Tante Liang à l'étage était chaleureuse et attentionnée. Lorsqu'elle voyait les enfants faire leurs devoirs, elle prenait l'initiative de changer le lit. du jaune au blanc et a pris l'initiative de remplacer la serviette de bain lorsqu'elle était mouillée, ce qui nous a donné l'impression d'être dans une maison chaleureuse. Le concierge, Beibei, avait un sourire charmant et nous a spécialement offert du vin et des petits cadeaux. Ce voyage a été très agréable et le service de Kaiyuan est absolument correct.

This is a great family hotel and is very well situated to the town center. We booked a family suit with three beds and the room was perfect. The whole hotel was clean, maybe becoming a bit dated, but not at all bad. The pool was really nice for the children although I remain puzzled at to why there are not so many places to sit eg Sun loungers or chairs….. there are only six loungers? Also there are some lovely positioned umbrella tables around the gardens, but with no chairs? The food is average and after trying we opted to eat out in the local town and some international hotels. All being said this is a fair priced hotel in a good location with a great pool and I would recommend it. What really makes this hotel is the staff will go out of their way to help you. I big shout out to 张静怡, who kindly greeted us upon arrival and kept in touch with us during our stay to ensure things were ok, 张静怡 even gave us a small food gift on departure….. she truly understands customer satisfaction. Well done

這是第N次入住千島湖開元啦！前台又碰到了賓客主任丫丫，她還是那麼的熱情，對酒店的活動項目作了詳細的介紹，並對早餐時間提出了合理的建議，入住期間也實時跟進，提供方便。還要感謝客房的樑阿姨，特地將毛巾做了個🦚孔雀，並結合我們的貓咪抱枕，做了四目對視你我“放電”的熱辣造型。三天兩晚，酒店內遊玩項目豐富多彩，還玩不過來。期待再次入住。