I've had an absolutely TERRIBLE experience with the owners of Waterfall Farm and would NOT RECOMMEND booking Waterfall farm. I made a private booking of the entire farm for my 30th birthday celebration, which I was really excited about as the farm is really beautiful. Sadly, due to some unfortunate financial circumstances I had to cancel my booking. Since cancelling, the farm owner has been rude, unfriendly and dismissive towards me and is being exceptionally reluctant to pay me my deposit of R20,000 back. I cancelled 3 weeks ago, before the agreed upon cancellation date and still haven't received my money back. This is honestly UNACCEPTABLE. The communication and management of the farm is a JOKE. Would NOT recommend supporting Waterfall farm as the owners of the farm clearly have NO RESPECT for their customers.
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