Wolverhampton City Centre

I am writing to share my concerns about my recent stay at your hotel.Firstly, the airflow system is poor. There are no open windows, and the air feels very dry and stale. This made my stay uncomfortable.Additionally, my phone signal dropped significantly when I entered the hotel. While I appreciate the free Wi-Fi, it was slow and not reliable. Paying £5 for “unlimited access” that only gives one gigabyte feels inadequate.I have been in my room for four days, and my bin has not been emptied, nor has my room been cleaned. I understand it’s a budget hotel, but cleanliness should still be a priority.I also noticed a lack of staff, which affected service quality. The barmaid was working double shifts, running between the hotel and another bar. She did her best, but it’s clear there aren’t enough staff to assist guests properly.I observed staff members spending time discussing TikTok videos instead of helping guests. When I asked for my room key, I felt my concerns were not taken seriously, especially after paying over £600 for my stay. I expected my room to be cleaned and the bed to be made with fresh sheets after six days.Due to these issues, I won’t be returning to Premier Inn in the future. I hope you take this feedback seriously to improve the experience for your guests.Thank you for your attention.

I would rate this a 1. My experience here with my friends was extremely disappointing. The service was poor and left a lot to be disappointed. - rude staff, My one friend and his younger brother shown up first to check in, when they arrived they was greeted my a lady yesterday early afternoon the 13th July and told they wasn’t allowed to check in as there is no legal guardian, which is in correct because he is responsible for his younger brother because of there situation, and she was stating very rudely that they was not allowed to stay and will be getting a refund they explained everything to her and she just got more and more rude as the time went on. So they went out side and phoned the HR of the hotel and spoke to them and they said don’t worry this will get sorted go check in and you can stay as you are the responsibility for him so they went in to get the card and she was still very rude towards them. They got into the room and waited for the rest of us to get there, I then got there later on I walked up and there was no one at reception this was later on in the day near night time then finally I was greeting my a male employee I checked in fine as there was one booking. Then when the last of us got there there was there of these and they asked who is the legal guardian and the older sister said her and they allowed it without any questions or hassle. Now we find this very unfair to the first booking and they was treated completely different as it was the same situation with older siblings being responsible for them. - check out, When it became time to check out the first two lads checked out first and accidentally dropped the phone as the door closed and they had to leave early because they had to get to a football match that they where playing in at the stadium so I went down to ask if I could go and get the phone and I was greeted with a very rude lady who said I couldn’t get the phone as it wasn’t my room which I understand as it’s the rules but I don’t expect the rude attitude I was given so I left and he had to run back from the stadium to collect the phone which made him late and miss the first half where he was the main one playing in the first half. She went up and received the phone and was asking us questions about the phone which yet again I fully understand but not with the attitude that came with it. We finally received the phone and all got ready to check out we checked out fine as no one was there and just putting the card in the box. But finally from my review we are all dissatisfied with our stay and we will be considering not staying again and recommending others to not stay.

A massive thank you to Peps! Without doubt the best server ever. Cheerful engaging and singing for our whole visit. I would book here agin just to listen to her 5 stars

We recently stayed at this hotel and overall had a pleasant experience. The room was clean and tidy, which we appreciated. However, we were slightly disappointed to find that the twin room we had booked through the company website was not available upon arrival. Instead, we were given a room with a bed and a settee that converted into a bed. To their credit, the hotel acknowledged the inconvenience and offered us a complimentary breakfast, which was a kind gesture. The breakfast itself was hot, fresh, and enjoyable. A special mention goes to the server waitress , Peps, who was absolutely wonderful—always smiling, attentive, and quick to offer more. She truly made a positive impact on our stay and is a real asset to the team.

Great service, friendly staff, comfy bed and room was clean and tidy. I visit very regularly to visit family and it’s a good location that suits my needs very well. I will always book with premier inn as o have never had a bad experience. Five stars