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Vous vous sentez à la maison immédiatement! À la réception, au bar, au restaurant, les employés toujours aimables. Les propriétaires sont également sur place et vivent service client pax excellence! Les chambres sont très chic et très bien équipées. Le repas est à un niveau élevé et il y a quelque chose pour tout le monde.

We remained blocked outside despite having followed all the instructions to pick up our key. The key was unfortunately not in its place, becase some other client took it. Not a great surprise in the middle of the night under the rain and after you have driven for 7 hours. This is a recurrent situation as the hotel told us so there should be an emergency number directly IN THE MESSAGE with the check in instructions. The hotel is claiming there was an emergency number next to the key box, but honestly we have only found a number next to which was written in bold THIS IS NOT HOTEL STAFF NUMBER, call only in case of emergency, you will be charged 80€. As I can see from other reviews also in other languages, our case is not the only one and the clients who called the number are claiming they waited 1,5h for the “emergency” person to come, so actually I am glad, we went somewhere else. I am just wondering why the management still did not change the check in procedure. Simply more boxes in order to have one box per client in order to avoid clients taking other client’s key or at least explaining what to do in case you don’t find the key directly with the check-in information - none of these does sound complicated to me. But maybe it is just more convenient for the management not to have to pay the staff at the reception and cleaning but charge the client for the room anyway. Does not sound much like a honest business to me though. Because of course the hotel is making us pay for the room we couldn’t check into, telling us it’s not their fault because probably someone else took our key. That’s really unacceptable.

Buona la posizione nel centro di Wattens ed a pochi minuti dal Kristallenwelt, così come il garage. Ci è stata offerto un upgrade della stanza sicuramente gradito. Se la stanza è matrimoniale gli accappatoi devono essere 2, così come le ciabattine e dovrei già trovarle in camera senza dover chiedere. Nonostante abbia chiesto almeno le ciabattine, in serata mi hanno detto che erano finite: poca organizzazione, ma il prezzo è da 4 stelle! La colazione non vale il prezzo pagato: se sapevo la facevo al bar. La sala colazione sembrava improvvisata senza contenitori appositi ed indicazioni. Siamo stati confinati in una saletta dove c'era un vassoio con croissant e del salmone (appoggiato scoperto).

En voyage à courte distance pour le marché de Noël à Innsbruck. Nous avons aimé le raccordement de l'hôtel aux transports publics. Toutes les 15 minutes avec l'autobus au centre. L'hôtel se réjouit de ses clients avec un personnel très aimable, des chambres propres et un bel environnement. Wi-Fi et parking devant l'hôtel sont gratuits. Le petit déjeuner n'offre aucun souhait. Je suis ravi de revenir.