Trouvez les meilleurs hôtels Pocos de Caldas

Hotel é muito limpo e organizado. Os funcionários são extremamente simpáticos e educados. A equipe, no geral, é muito solícita e as pessoas trabalham com muito boa vontade. Café da manhã do hotel é muito farto, tem muita variedade de comidas e bebidas. O único ponto negativo na minha opinião é o estacionamento que é pago a parte. Foi cobrado R$ 40 por cada dia do carro estacionado. Achei o valor muito caro tendo em vista que mesmo em hotéis que não tem estacionamento próprio, eles tem parceria com alguma rede de estacionamento que deixa o custo mais barato pro cliente.

Passei o final de semana do feriado do dia 07/09/24 .pontos positivos : 1 - quartos grandes ,limpos e organizados ( tem mosquito ? sim tem ,mais você vai estar em um HOTEL FAZENDA, então não tem do que reclamar é normal ) 2- Recreação nota 1000 ,meninas muito atenciosa e criativas com as brincadeiras ,fiquei muito a vontade de deixar minha filha com elas . 3- Muitas atividades na natureza e com animais . Alias o hotel aceita animais ( tem uma taxinha ,mais vale muito a pena ,eles vão se divertir muito) 4 - piscinas simples ,mais dá para divertir com toboaba e tem 2 piscinas aquecidas também . 5 - e a MELHOR parte com certeza A COMIDA , muita fartura ,comida saborosa ,a maioria das vezes servidas em fogão a lenha comida de fazenda . 6 - em quase todas as refeições ( almoço e janta )tem banda no restaurante ,tocando aí vivo . Foi aniversário da minha filha no sábado dia 07/09 e a equipe do hotel ( como cortesia ) ainda fez um bolo surpresa para minha filha e cantou parabéns ! Pontos de melhoria : Como é um hotel fazenda ,senti que em algumas áreas talvez por falta de gestão precisam de melhorias . Exemplo as quadras de cimento ,as baias de alguns animais ,e algumas áreas das piscinas aquecidas . Mais de modo geral ,o custo benefício vale muito a pena . Com certeza vou voltar com minha família para o hotel .

Hôtel et bon, mais je n'ai pas hébergé à la date réservée, pour raison de santé j'ai essayé de changer la date de réservation 10 jours avant mais sans succès j'ai entrer en contact avec l'hôtel n'a pas obtenu de résultat, j'ai appelé trip je ne peux pas parler perti un jour en raison de la compétence du Site

Do NOT stay at this hotel. This is the worst hotel I’ve ever stayed at. After a 20hr+ trip (solo with a baby) I got to the hotel and was advised they do NOT have anyone to assist to take the luggage to the rooms and the guests have to do that by themselves. (Even having a baby in my arms). Then I was given a room on the third floor (last room of the 3rd floor) to take baby, luggages and stroller. The ELEVATOR DOES NOT go to the third floor. You have to take the service elevator to the second floor and switch to the main elevator down the hallway to take the next elevator to the third floor. Also, the elevators are so small you CANNOT fit two standard size luggages plus 2 people inside (and the elevators are stuck in the 50s and probably gonna stop working at any moment). Once you figure it out on your own how to get to your room (because at any point anyone offer to show you around the hotel or any help) you get disappointed once again with the oldest rooms you will ever see. Also, this hotel is not carriage or disabled accessible at all there are NO RAMPS anywhere so going to breakfast or the lobby you have to figure it out how to go down 4-5 flights of stairs with stroller/ wheelchair. (Also no help ever offered)… if you need to wash the bottles for baby.. you will be told find the nearest sink or do it inside the bathroom sink in your bedroom !!!! Yep, I was told that. The hotel DOES NOT have lunch/dinner you have to call the lobby in advance and pay a ridiculous amount of money for the nastiest food you will ever see that will end up in the garbage (really can’t be eaten. (And it takes about 40mins to be delivered to the room because the hotel orders it for the cheapest restaurant in town and probably makes some money on top of the real price). Now if you have kids, beware this is the most ridiculous place on earth. There is a tiny section of toys for kids in the kiddie friendly area. However, the gates to the pools are wide open tied with metal hooks so the kids can run straight to the pool, the outlets are not covered and the kids can just put their tiny fingers straight in them (and they are all over the room at the kids heights). Also, the platform for the bouncy house is loose and almost turned over with my daughter and other kids. The room service is despicable and left a plate of food in my room for two days and did not exchange my towels for days as well. I also asked to borrow a vacuum (to vacuum seal a bag for storage of stuff in my luggage) and was told the hotel doesn’t have a vacuum! I spent two days in the hospital with my baby as soon as I arrived in the hotel and not only I wasn’t offered any help the manager told my family members that came to visit the baby that they could only stay for a max of 10mins otherwise I would have to pay a fee of 20$ (which I had no choice but to do it for one guest). This hotel is beyond ridiculous, has horrible service, plenty of violations and should not be opened for service! Please STAY AWAY

Les chambres sont très déçues, les chambres sont très dégoûtantes et les chambres sont sales. Vous partez d'un long voyage et les chambres n'ont pas de tours, vous devez les demander d'envoyer et vous attendez des heures pour les recevoir, si les nettoyeurs obtiennent les tours sales/humides, ils ne les remplacent pas par des nouvelles. Je suis nue avec 2 enfants et aucune tour pour nous sécher. Il n'y a pas de sécurité, ils n'ont pas un contrôle qui est dans chaque chambre. Ils m'ont donné deux fois la clé pour entrer dans la chambre qui y a déjà des gens. Et pire que 2 de mes membres de la famille ont ouvert la porte toute la nuit. Et un jour quelqu'un a ouvert la porte quand ma sœur en droit vient de sortir de la douche. Les employés ne sont pas préparés pour la quantité de personnes dans l'hôtel, ils ne peuvent pas mettre assez vite de nourriture ou de cuisinière, vous devez souvent attendre pour obtenir de la cuisinière ou de la nourriture. Le réfrigérateur n'a pas d'eau, si vous voulez de l'eau pendant la nuit, vous devez marcher jusqu'à ce que le restaurant obtienne 200 mL de tasses qu'ils fournissent, ce qui est vraiment annonçant quand vous avez des enfants. L'internet s'arrête souvent et vous devez reconnecter chaque fois pour pouvoir faire quelque chose. Le bâtiment a des rampes, il n'est pas vraiment accessible, il est vraiment difficile de se déplacer avec le boulon et je ne peux imaginer comment cela serait pour une personne sur un fauteuil roulant. Dans l'ensemble, vous pouvez voir combien la gestion est mauvaise et comment les employés sont inpreparés, une fois pour toutes, il ne vaut pas le prix que vous payez.