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I just returned from a three night stay at this hotel with my girlfriend and our teenage daughter. We have been countless times in S. Miguel as we consider it such a pleasant and beautiful island. This time we opted for a hotel outside the main towns and in fact we managed to do just that. At the same time it is only 20 minutes away from the airport and 15 minutes away from Ponta Delgada or Ribeira Grande, the two main towns. We already visited the nine islands of the Azores archipelago and always get a rental car at the airport (exception at Corvo Island). If you are staying in this hotel, it is paramount that you do the same. As to the hotel itself, we booked it only four weeks in advance on high season, thus we had to pay the full rate of the stay at that moment. Upon check-in on room 206, we were given two identical cards without any distinctive element, one to open the door and the other to insert into the slot for lightening. That is odd, generally, hotels give two identical keys to open the door and one of them, if necessary can be left on the slot when we are out. We were assigned a spacious accommodation with living room, bedroom and bathroom. We did not have sea view and the living room had lots of glass walls overlooking the adjacent condo. All those glasses made it very hot on the sun shining days and we had to keep the AC on during the day. The décor of the room was unstylish and lacking attention to details. The bedroom had a big closet but no clothes rail or hangers. Besides that, one of the doors of the closet could not be opened fully, because it bumped into the shelves that are installed as bedside tables. The safe was old style, that is to say, it closes with a key that we had to ask for at the reception at no charge, along with a cumbersome key ring that we had to take with us whenever we were out of the room. The living room had a well equipped kitchen, that we did not use but it was constantly patrolled by half a dozen ants. We had bought previously some good looking fruits and had to fill a big dish with water and in the middle of it we put a small dish with our fruit so that the ants weren’t able to cross the water in order to get to fruit island. The bathroom was very spacious and pleasant looking even if the washbasin was more stylish than efficient. This room lacked tremendously of a place to put one´s belongings (toothbrush, toothpaste, comb, electrical razor and so on). Amazingly no one foresaw the installation of a shelf. The social areas of the hotel such as the lobby are, again, unstylish, corridors have shabby carpeting. The room where breakfast is served has a view to an outside wall and lacks natural lightening. Breakfast itself has a reasonable variety of items, but by no means is it worth 12 euro per person per day, that in our case we were asked to paid in advance, precisely at the same moment we made the reservation. There is a restaurant at the hotel, called Dragoeiro but it features mainly sushi. It is in

Excellent hôtel dans l'ensemble. Très bien situé et personnel sympathique et superbe terrain / vue. L'expérience pourrait être considérablement améliorée avec seulement deux petits changements : 1. Service au bord de la piscine - dans l'état actuel des choses, vous devez vous procurer votre propre nourriture et vos boissons. Ajouter une application ou un système d'appel serait génial. Un serveur/serveuse de piscine serait incroyable. 2. De meilleurs matelas. Ils se sentaient assez durs, comme un matelas économique qui ne convient pas à un bel hôtel.

Wonderful place. Gorgeous huge rooms with fabulous views of ocean and nearby church. Kind and helpful staff from front desk to housekeeping. We arrived at 8 am as had early flight in. They directed us to breakfast and had a room available immediately after. Very thoughtful. The breakfast was wonderful. Eggs Benedict, eggs royal, fresh fruit, wonderful breads, cheese , ham, smoothies etc. OMG the chocolate croissants and portuguese tarts hot from oven! Great coffee. So many choices! The dinners were probably best on the island. Food was reasonable in price and well presented. Steak was very tender, seafood fresh and light. Not a fault from beginning to end of stay. Area quiet and safe. Variety store a few minutes away with wine and snacks for sale. One of the customers there sang a Fado song for me. This hotel is a great place for couples. I think a bit too quiet for families. Reasonable drives to all attractions. Look no further

Excellent emplacement avec beaucoup de potentiel, mais encore beaucoup à améliorer !! 1 - Notre séjour a duré 3 nuits et aucun des jours n'a été nettoyé, nous n'avons reçu que des serviettes neuves car nous les avions demandées à la réception, il n'y a pas de commodités, shampoing, gel douche, nous avons dû les acheter car nous ne les avions pas prises pendant le vol ; 2 - Le jour du départ, ils nous ont réveillés avant 8h30 pour savoir à quelle heure nous partions, alors que le départ était jusqu'à 11h ; 3 - Peu de temps après, nous avons entendu le bruit de la porte qui s'ouvrait et lorsque nous avons vérifié, c'était déjà le prochain client qui avait bénéficié d'un enregistrement anticipé, nous avons tous été surpris par la situation... 4 - La réception est fermée les jours fériés et le week-end, nous n'avons donc eu de contact avec quelqu'un que pendant 1 jour tout au long de notre séjour !

White was the perfect place for our honeymoon. From the moment we walked in the door we were struck by the serene ocean views and the very kind and helpful staff. Everyone spoke English perfectly and were all so willing to help make our experience on Sao Miguel great. We stayed in an ocean view suite and it was the perfect place to come home to and unwind after our days of adventure on the island. The hotel was so clean and beautiful. The restaurant food was top quality and paired with a stunning atmosphere, it was so enjoyable we had a hard time wanting to go anywhere else for our meals! They provided us with a cellphone so we could contact concierge at any time, as well as have an emergency number (thankfully we didn’t need to call it!) Lagoa is the best place to stay on the island because it is so central, the west and east were both short drives away. They also provided us with beach towels and a large beach tote bag and umbrellas. We made use of the beach tote every day, this was such a thoughtful thing to include as the island provides lots of opportunities for impromptu swims! We couldn’t be happier with our choice to stay here and would recommend it to anyone.