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I stayed with my husband at The Best Western Plus, Finger Lakes Inn & Sultes . We checked in on July 5, 2024. The hotel was very clean, All the staff were very kind and very professional. The free breakfast was very good, the food and fruit was fresh and the breakfast staff person was very friendly and made sure the food stayed stocked hot and ready for the guest. I look forward to staying there soon again.

Super! Vous aurez le choix la prochaine fois!

Pros: Facilities were clean and the room was spacious. The hotel was pretty quiet, and the café downstairs serves a decent breakfast. Cons: customer service was pretty bad. When we checked in we were informed that the pool was available but the fitness center was under construction and we could take a shuttle 20 minutes to a planet fitness if we wanted to use a gym. That is not a very convenient option. Also, when we got to our room, it was hot and stuffy. After a few hours with the thermostat set to 66, there was no improvement. when I called the front desk, they said they were having issues with the air conditioning throughout the building, they had no ability to diagnose the issue, no one working on it, and no real solution. They offered to bring a fan, then forgot, and after an hour of waiting, I called and was told that the person who was supposed to bring it had gone on break and forgot about the request. Sleeping in a stuffy, hot and humid room was very difficult. The window was screwed shut. When I asked if we could have someone open it, staff member told me I would have to track down a manager and ask them, because they didn’t know if that was allowed. Isn’t that their job to ask a manager to help a guest? When I voiced my concerns to the agent at the front desk, there was no apology, and no attempt to try to make things better. When I asked if we could be moved to a room with a window that opened, she said they didn’t know which windows opened and which didn’t and they were full anyways, so there was nothing they could do. I have stayed at a number of Marriotts across the country, and this was definitely the most uncomfortable stay, and the least caring staff I have encountered.

L'environnement de l'hôtel est très bon, les chambres sont spacieuses et il y a une cuisine pour le faire soi-même. Je choisirai certainement à nouveau cet hôtel lorsque j'aurai l'occasion de venir à Ithaca. Seul bémol, l'isolation phonique est moyenne. J'entends le bruit des voitures sur la route et le bruit des pas devant la porte, mais ce n'est pas un problème pour moi et je me sens à l'aise de vivre. Cet hôtel propose un petit-déjeuner gratuit, vous n'avez donc pas besoin de choisir un tarif avec petit-déjeuner inclus lors de la commande chez Ctrip. L'hôtel propose un parking gratuit et se trouve à dix minutes de l'université Cornell.

We were unable to reach the hotel on the first night because of bad weather in the area. They refused to refund the night we didn’t stay at the hotel. Very greedy people working at this hotel. I think most place we have stayed is more understanding than this place was.