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We stayed at the Marriott Courtyard in Hammond Indiana from 9/29/23 to 10/3/23. We're loyal Marriott customers, but this stay didn't measure up to Courtyard's standards. (We realize that the hotel is in the middle of being redecorated, but our problems had nothing to do with that.) We checked in at midnight on Friday after a long flight delay. The bartender in the ”bistro” told us that breakfast would be served until 11am on Saturday. However, the next day they closed at 10am and we missed breakfast. Would it have killed him to consult some official listing of their hours, instead of just guessing? (However, many thanks to the guy who took pity on us on Saturday and got us some cereal and fruit and leftover coffee, even though they were officially closed.) Speaking of cereal, how is it right for a Courtyard to gradually run out of Kellogg's cereal over the course of a 4-night stay? The first morning there were only two boxes of non-sugary cereal, one (1) Raisin-Bran and one (1) Rice Krispies. We ate them. Then after that first day, it was all sugar-coated so we couldn't have any cereal. Over the following three days there were fewer and fewer little boxes on the shelf. Had they ordered too little? Was it somehow impossible to replenish their stock? On the first day there was fresh fruit in cups for sale. It was good. The following days the unsold cups were STILL in the fridge for sale, no longer fresh. Hello? You have to throw away the old fruit when it doesn't sell, and prepare fresh new fruit for your customers. Our room phone never worked at all. We asked at least twice. We understand that there may have been a good reason for it being out of order. But good customer service would have included a little note saying, ”So sorry, the phone can't be repaired because _____. Have a nice day!” instead of making us wonder if they were even trying to fix it. Likewise, on the first day the desk lamp didn't work. We had to ask twice and it finally worked on the third day. Why didn't they notice that the desk lamp and the phone weren't working and alert us before we checked in? The first day, we asked the cleaners for some extra coffee and hand soap for the sink, and also for hand lotion of which there was none. They said yes. However, not only didn't they give us any of this, they never serviced our room at all. The next day we specifically asked the desk clerk to get us coffee, and hand lotion and hand soap for the sink, but they only got us a small bottle of hand lotion. No coffee. We've never stayed in a nice hotel before that did not automatically stock the bathroom sink with hand soap and hand lotion. And coffee. The first day, there was no liquid soap in the dispenser in the shower. How is that even possible? The cleaners simply need to check the dispenser every day. That's the only reliable system for ensuring that the dispenser will not run out. The third day, although our room was serviced, the cleaners didn't replenish our coffee

J'ai séjourné dans cette propriété Choice Hotels pendant que j'étais dans la zone pour les affaires. J'ai choisi l'hôtel depuis que j'ai séjourné dans la plupart des hôtels de la région, comme les trois propriétés Marriott à la route, le Holiday Inn Express et le Hampton depuis sa porte droite à côté de la bière Byway. L'hôtel est très bon pour vous, mais vous n'avez pas été très bon pour vous. Le premier établissement est un peu loin de la voie battue, secoué dans un petit alcove de l'autoroute, mais secoué dans un endroit sûr, donc une étoile pour cela. Il est également à deux minutes de Starbucks, JJ Fish et Chicken et à travers la route de Walmart et Cabellas'. L'hôtel est très confortable et très confortable. La chambre n'était pas spéciale, elle avait une odeur de mousse, l'unité AC/Chauffage était un peu bruyante. La salle de bain était sans spot et très propre, donc c'est un plus. J'ai fait une bonne nuit de sommeil. La salle de sport était bonne et personne ne l'utilise, il faut une modernisation. La chose cool est de droite de la piscine qui est l'attraction principale des hôtels. Le petit déjeuner était un petit déjeuner avec plusieurs options pour le compteur de calories et ceux qui laissent la place. La cuisine était fraîche, bien préparée et le personnel travaillant dans la zone de petit déjeuner était attentif et remplissait des stations de nourriture si nécessaire. Pros - Location, Prix, Cons de piscine - Un peu sur le côté fatigué et en besoin d'un ascenseur, Le centre de fitness est bien, mais pourrait utiliser la modernisation, pas de ports USB et difficile à trouver des endroits pour le plugin, La location de la ville est très bien.

Usually the Hampton Inns I have stayed in, in the past have been very decent. But this location in Hammond has been consistently 'inconsistent' ! Have been checked into a room which was not cleaned & at other time got a room which was deadlocked from inside & could not get access. There was a time when they ran out of coffee for a whole day! Breakfast is a hit & miss as they run out of basic items like bread, fruits & milk. I requested to speak to the general manager on property twice but no one there. Left my number for them to call me back but no response! Hilton Honors were at least sensitive & took my complaint. Unfortunately not many options in that area & they do not give the same points for a stay in Home2suites as compared to Hampton Inn. I guess it is a cost we have to pay.....hope the property is sensitive to this.

The day manager and man who runs breakfast are an A+. Rooms are clean, comfortable. Parking lot feel safe. Byway Brewing restaurant next door is good. I slept really well and was happy until I came down this morning and the night manager was asleep, snoring at full force in the lobby lounge chairs. I tried calling the hotel phone #...no answer. Complete dereliction of duty. Unsafe and unprofessional. I called IHG. Hopefully, they will do something, because the rest of the visit--hotel and other staff--was terrific.

Le personnel est très utile et très réaliste, il a eu un problème majeur dans la cuisine et a été immédiatement réglé une fois qu'il a été notifié. Le personnel de la maison est très bien placé pour le personnel de la maison. C'est pourquoi j'ai prolongé mon séjour, parce qu'ils me font très confortable!