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Stayed here for a night. Our room was clean and comfortable as one would expect from this chain. The standout item for me was the rubber duck in the bathroom. I thought it was very odd and cute at the same time. I asked the staff about and they said they found that so many people feel joy out of it. In short the real standout is the staff here. Very friendly and they really wanted to make people's day. The rubber ducks are just the symbol for it. Would stay here again and I highly recommend it.

Les services de santé sont très bons.

Let’s start with what I liked: the room, and hotel in general, was clean, peace and quiet at night, good value for money, good choice of breakfast daily & friendly staff. Our room also had a desk, microwave, minibar, hair dryer; complimentary shampoo, conditioner and soap; housekeeping every 2 days. What I didn’t like: There are no shelves in the bathroom so I’m constantly coming out of the bathroom to get what I’ve forgotten to take with me. The only available space is the towel rack and the toilet tank lid. The towel rack is right above the toilet bowl so you HAVE to close the toilet cover whenever you flush and then when you open it you got to make sure your towel doesn’t touch the toilet cover! I hope the management looks into moving the towel rack and installing shelves since the bathroom is quite spacious without the sink and any shelves inside to take up space. Check in was a breeze even though we arrived quite late at night. We had to cut our trip to Illinois short as well but there was no fuss or penalties for that and we really appreciate it. If you’re looking at several properties in the Joliet/Plainfield area, I would recommend you to stay here!

This Best Western is one of the nicest. Friendly staff, nice breakfast and clean rooms. Good location as near 55 and 80. Close to mall, gas stations and restaurants. Very large kitchen area with ability to visit with family. Entrance also has ample seating.

Very pleasant surprise! Our son and daughter-in-law, previous tenants in the West Loop of Chicago, purchased a house in Plainfield, IL in the fall. We were sad to leave our West Loop Homewood Suites/Hampton Inn property just off West Randolph Street, but understood the young couple's need for a house in the suburbs with a baby on the way. The Home2 Suites was a well-managed property. Breakfast was superior to the typical Hampton Inn, but not quite Homewood Suites level. The staff was amazing, and the location was great for us; less than 5 miles to the new house. My spouse liked the fitness center as did our older son, a hardcore fitness person and his wife, a triathlon competitor. If a property can, please those 2, the fitness center is in great shape. There are many restaurants in the near vicinity. Due to the property's location on the edge of a local mall , there is not much street noise at night. Quite a change from a near West Loop location with constant ”road races”, sirens and train noises throughout the night. We will miss the West Randolph Street restaurants. We will not miss the noise, the increasing number of ”unhoused people” and security issues.

Zero out of zero would never recommend to visit this hotel when I got in my room it was a terrible smell. It was a little bit cold so I turned on the heater. The heater smelled like it was burning so I shut it off and then I got hot so I turned on the AC thinking maybe it might be different And all it was doing was lingering a very moldy smell, and when I went to go look at the AC, there was black marks along the lining of the AC. When I went to go check out the following morning the front desk lady who always works mornings was very rude extremely rude. Wouldn’t even allow me to say anything and asked if I smoked in the room. I told her no which I wouldn’t even have time to because I woke up late and left my doctors appointment which is why I was out there , so I hurried up and pack my belongings and she went to check the room so I can get my deposit back told me there was a lot of smoke in the room I said maybe it’s from your AC unit because it smells wouldn’t even allow me to finish speaking I have asthma I can’t even smoke. And on top of it she said that she’s been having numerous complaints about it smelling like **** in there and she’s been hearing it for days. I stayed one night and I checked in roughly around 6:00 PM left came back right my belongs in around 10 PM extremely rude staff, not accommodating whatsoever. There was a huge red stain in the middle of the room. I found a used feminine product behind the bed. I had to change the lightbulb from the top of the bathroom sink and put it in the lamp in order to see in the room would never recommend. Extremely rude lady every time I visit she tells me I’m not allowed to come back and this time I’ve just had enough this by far was the worse room I’ve been in and was completely discussed and bc I do not have a car I had no option but to stay till the following mornjng. Never will I visit again. Someone needs to check her or fire her for her attitude and accusations. It’s very very extremely rude to accuse someone of smoking the other day there when I wasn’t even there then cut me off when I try to say I stayed one night.

Let me say I loved it! The favorite part were the people who work there and 2nd the jacuzzi! Beds were comfy; slightly firm for me but comfy and very clean. I was there for a Celebration of Life Ceremony and the people there helped my brother and me; my brother and his wife also stayed and enjoyed it. Pool water was cool; I'm blessed with a pool in FL so used to it being a little warmer but the jacuzzi was awesome; nice jets and temperature was great and relaxing.1 Needed that. I don't have names handy so I hope to call corporate or something and ask them to be recognized for Outstanding service. I do remember the wonderful manager I spoke with named Beth; she was great and someone I would proudly work for if I was not a retired Air Force veteran and I lived there. But,I highly recommend it. The breakfast was ok; I'm a little boujee on breakfast. The board was rented for $265 with tax for 24 hours!!! We had our Celebration of Life ceremony for my Mama that I miss dearly who passed away the day before I arrived there; I kept my composure when I was not alone until I got to the last day; stayed for 5 days. I was in tears checking out but I just wanted to say they treated me like a queen and I'd definitely stay there again.