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I checked in on January 5, 2024, after I had a house fire. The lady that checked me in was great, but it quickly went downhill from there. I did not have housekeeping all weekend. On Monday I called and ask if someone could please make up my bed. I was told yes. I called in around 5:00 p.m. because no one came. I was told that housekeeping was gone for the day. I was told that they would put me down for a full clean on Tuesday. After no one came I called at around 2:20 p.m. I explained that I was promised a full clean. They stated that no one told them, and housekeeping was gone. I was promised again that on Wednesday I would get a full clean. When no one again showed up on Wednesday, I called the office again, I was told that housekeeping was gone. I explained how I had been promised for two days that someone would clean my room. They sent the head of operations to clean my room. In the meantime, I had cut my leg making up my bed and apparently, I had bled on the sheets. I got a call from the general manager waking me up on Thursday explaining how they had found biologicals in my room. I explained to her how they got there. In the meantime, someone from housekeeping stole all my daytime medications That I had just filled due to the house fire. I went to see the general manager and explained what had happened. She stated that they must have accidentally got thrown away. I gave them a benefit of a doubt that that was what happened. I had to jump through hoops just to get them filled again. A few days later I noticed that they had stolen my diabetic medicine and that they had open a box that was in my room and stolen all my pain medication. I had to go 18 days without my medication. I went to see the general manager to report this, but she was not in. They taped a message on her door asking her to call me. Of course, she never called. I went back down on Monday and again she was not in. They again taped a note to her door asking her to call me, but of course she did not bother to call. So, unless she wand to be ignored, disrespected, lied to and stolen from and stay in a dirty room don't stay there.

Stayed here using my Hilton points si I really cant complain. The room was clean, comfortable, and the beds was great. The only complain I have is the barn door they use to cover the closet and bathroom when you are using it. The hardware for the door looked like it wasnt mounted properly causing it to come loose, the wheels on the door kept hiting the wall mounts and the door wouldnt close. I told front desk and showed yhem picture when I left. Plus if a person has a toddler bouncing around and they slide it to come out of bathroom it could easily hit the child with the door. This is a safty concern with this style door. The housekeeper also walmed sraight in on us the next morning saying yhe room was on her vacated list, frontdesk said it showed us checked out and was staying another night. I dint know what was happening but it was all incorrect. The breakfast was pretty goid, it had all of yhe essentials nut nothing to write bome about. The facility looked very clean on the unside and on the out. Had to laundry area during stay, it woukd be good to have a couole chairs in this area while waiting. Over alk it was a goid stay other than the housekeeping and the reservation issue.

My family was traveling to a family birthday party. We had three rooms total and had a great time at pool in hotel. I would stay there again if I’m in Rome.

C'est mon hôtel de Rome. Juste à quelques pas de la rue Broad où il y a un super restaurant et des achats. Le Wi-Fi est toujours grand et la chambre est confortable. Il a eu quelques changements depuis mon dernier séjour. Le premier est le point d'accès Wi-Fi qui est dans la chambre à côté du bureau a eu beaucoup de lumières flash qui transforment la chambre en une salle de danse de disco quand vous éteignez la lumière. Une fois que cela est résolu en le couvrant avec un t-shirt ou un toile, vous avez les lumières très brillantes de la détection de fumée. Je me sentais comme si elle continuait à prendre mon tableau, c'était si brillant. Je vais devoir apporter une bande électrique noire la prochaine fois. Deuxièmement, le contrôle de l'entrée et de la sortie était un peu plus lent que d'habitude. La personne qui a fait le contrôle de l'entrée était manquante pendant un certain temps et je suis seconde en ligne. Le contrôle a pris un peu du fait d'une question de feuilles. Le service de la chambre est très bien situé, mais il est très bien situé dans le centre de la ville. La prochaine fois, je vais essayer la vieille section et voir si elle a le même problème de lumière brillante.

Notre chambre était propre. Cet hôtel est sur le côté ancienne et seuls quelques chambres ont été rénovées. Nous avons demandé et a eu une chambre plus nouvelle. La AC était presque suffisante parce que je veux dormir dans un réfrigérateur! Nous resterions ici encore! Le petit déjeuner était décent, mais la maison de Waffle est mieux et à quelques pas.

Husband and I stayed for one night on a trip back to Tn. First room he gave us was right over the awning with sun blazing into the window. Husband went down and finally got another room on the backside of the building. Very quiet and close to downtown area. Breakfast was not very good, we stuck to fruit and cereal. Would probably not stay again.