Be Your Home - Riviera Suites

Property is a condo that was divided into hotel rooms. No reception desk. Had to go up stairs to get to the elevator to get to our room. No restaurant. No concierge. Not a hotel. Noisy building. Way overpriced.

There was no communication from Riveria Suites. We called and texted and no response. We were unable to go in and leave our luggage we stood outside for 2 hrs with 6 bags of luggage. This is terrible customer service and I want a refund. We had to scrabble to get a room with 5 ships in harbour.

We booked this over a year ago mainly based on the positive reviews. For example, breakfast being brought up to the room and assistance with booking taxi to port etc Our experience was quite the opposite. On arrival we had no details of how to enter the property. Thankfully, someone was leaving so we were at least able to enter the main building. We then found the entrance door to the three apartments. Thankfully, there was a telephone number for us to call Although initially we were met with we do not have a booking for you! We were then asked to communicate via WhatsApp. Then we were given access codes but the detail was poor. We later messaged about breakfast and were told there is a voucher in a drawer. We could not find a voucher but through a video call we then found it right at the back of the drawer. There was an adjacent customer going through the same procedure so at least I was able to help them at the same time. Breakfast is served at a café around the corner, but very basic - eg one coffe and a croissant On arrival, we had to go searching for a bottle of water as there was nothing supplied. There was a coffee facility but I could not tell you if it worked or not as it looked poorly stocked. The window shutter we were unable to pull down as it was getting stuck halfway. This meant we had excessive light at nighttime so could not sleep We asked if he was able to help with taxi to the airport, but he said we had left it too late. Assume changed ownership

This property was very hard to access, poor details from the start with no access initially to the property, had to ring agent to gain access to building, very poor access and stairs to climb with baggage to a very cramped lift Stairs were used to access the apartment and try to get entry into apartment Overall we would not recommend this apartment for travellers

We were not able to gain access to the room. “suite” is in an apartment building, code for first door worked, second door was locked. No response with calls to contact property or chat. DO NOT BOOK HERE

Great place to stay before my cruise! Marco was very attentive and friendly! Surprised me by delivering coffee & pasteries!