Hôtels 4 étoiles prisés à Colón

I booked this hotel for one night as it was very close to cruise port and just needed a night before joining cruise - I booked over one month prior and PAID IN ADVANCE - I received an email verifying payment and stating the room was ‘fully guaranteed’ - After traveling that day for over 12 hours, upon arrival we were told there was an electrical problem and they would relocate my husband and me to another hotel…. They just needed some time to locate the new accommodation…. Now….. If there was a known problem why would they not have already made arrangements??? The two females kept smirking and giving each other the side-eye so something just seemed ‘off’- I produced confirmation of payment and said I would let company I arranged reservations with know about the problem and they then quickly ‘found’ a room at the hotel where I booked…. The young man who brought up our luggage was accommodating as was wait staff at restaurant where food was good - bar staff seemed put out when we ordered ‘two Chardonnays’ and then said she couldn’t make a martini so we didn’t stick around - My husband was so uncomfortable he barricaded the door with suitcases and chair while we slept- We are in our sixties and have traveled quite a bit but I must say this rates as one of our most unpleasant stays -

J'ai passé un très bon temps à cet hôtel, le service et la nourriture sont très bons. Le restaurant offre beaucoup de nourriture différentes chaque jour. Je ne me sentais pas assez mal, mais mon parent et mon ami sont venus me voir, et je les ai reçus après avoir été emmenés dans la chambre: si ils restent plus de 15 minutes, ils doivent payer plus d'un. Je me sens mal et mal. Je pense que l'hôtel devrait être annoncé à l'avance au début. Je n'ai jamais entendu dire que je ne pouvais pas emmener des amis lorsque j'étais dans d'autres hôtels au Panama. En outre, cette séjour était agréable.