Holiday Inn Express Columbia

The hotel was clean, the staff was friendly, the complementary breakfast was fine, they had a pool that I did not use, but many families took advantage. Very convenient location. I realized after I returned home that I left my medical bracelet in the hotel. The staff was super-accommodating in locating the bracelet, returning my calls in a timely fashion, and sending it back via UPS.

We did not even reserve a room bc our stay would have cost ＞1,000k vs $388 for our air bnb. HIE, you could do better! This comes on the heeels of HIE always being our hotel of choice.why do hotel rountinely hike prices when there is an event? We have ALWYS gotten excellent servive at HIEs, but you are about to price yourself out of our pricerange, so think about not raising rates to keep us as a customer. I appreciate your comsideration about this concern.

Non-functioning handicap shower, spray head did not work. We had to turn the water off and on in order to not flood the room since the roll-in feature had a non functioning rubber barrier. We had to build a "moat" of towels in order not to flood into the room itself. By the way, the shampoo and soap were bolted to the wall BEHIND the person sitting on the bench. You had to be a contortionist to reach it while in there! Also, handicap people have bathroom stuff, a little more surface area or pull down shelf would be a great addition to set things on, especially since the floor of the bathroom gets wet with the flood and all. We had no black out curtain, only a sheer covering the window. Bring your eyemask and ear plugs. There is construction going on and a busy loud highway outside this room. Apparently, the construction wiped out the TV's so we had no TV to watch in the evening. We were there 4 nights! The wifi was terrible and unsecured. The hair dryer was old, cheap and had rust on the outside of it. The toilet sounds like a tea kettle whistling loudly when you flush it, that's nice in the middle of the night. Now the good things, the breakfast area was clean, well stocked and a good variety of food and drink. All areas looked clean since this property has been newly renovated. All personnell that we came in contact with was EXCEPTIONAL, from the cleaning crew bringing extra towels quickly to the breakfast server setting out the spread. Very friendly and efficient. We worked with Nigel at the front desk on our room issues who was very attentive, understanding and accomodating, and although Gary from maintenence paid us a visit, nothing was done about the bathroom inconveniences during our visit. Hopefully it will be addressed before the next person who needs this type of room visits. The location is good but room 202 is bad!

The hotel is very nice and clean. The check in and out was great. But with that being said it was one of the worst night's sleep ever in a hotel. We stayed in the front of the hotel facing the highway. It is so loud I thought I was near an airport. I would suggest staying in the rear section of the hotel.

On our way home to Florida with two young children we stopped here for the night. The room was very clean and comfortable. The beds were cozy, TV worked great, bathroom had nice amenities - Dove shampoo, conditioner, soap dispensers. The motel offers a hot breakfast and it was the best one we had during our travels. Pancakes, yogurt, cereal, fruit, eggs, breakfast meat and tasty Biscuits and Gravy. Price was reasonable and having such a complete breakfast with something for everyone just made it even better for the budget. Definitely recommend this motel.

The facilities both inside and out were clean and well maintained. My room was quiet despite being near the elevator (that I didn't hear). Breakfast they served up a full one. Bacon, eggs, biscuits, & gravy plus fruit, cereal, pastries, and pancakes. I highly recommend this hotel.