O:LV Fifty Five Hotel - Adults Only

I stayed at what was supposed to be a luxury boutique hotel, but it deserves zero stars—honestly, I’d give it negative stars if I could. This place was a complete disaster. The only things that were remotely acceptable were the towels and bed linens, but even those couldn’t make up for everything else. There was no carpet, which is okay, but the floors were absolutely filthy—covered in dirt and grime, especially in the bathroom, where mildew and grime were everywhere. It was clear that proper cleaning and maintenance are not priorities here. Housekeeping was virtually non-existent. The room smelled musty, and cleaning was barely done. The air conditioning hardly worked. Getting help was a nightmare, as the front desk never answered the phone. We had to go downstairs every time we needed assistance, and when we did, the staff was completely indifferent. But the worst part? We couldn't even check out and find another option because the prepayment was non-refundable. We were stuck there, unable to leave, and it was a total nightmare. This place is a total scam. It’s far from luxury and barely even qualifies as a budget motel. I will never stay here again or in any of their affiliated hotels, even if they paid me. I’m telling everyone I know to avoid this place at all costs. Do not stay here! It’s a disgrace to the hospitality industry. Take a look at the pictures and judge yourself.

I had a wonderful stay at this hotel! I was in town for a special event, and everything from check-in to check-out was smooth and pleasant. The service was excellent, and the staff went above and beyond to make my visit memorable. A special shoutout to Kritzy S. at the Front Desk—she was incredibly helpful, professional, and kind. She made sure I had everything I needed and truly made my stay more comfortable and enjoyable. Her attention to detail and warm demeanor made a big difference. I highly recommend this hotel and will definitely return in the future. Thank you for the great experience!

The hotel is beautiful, but leaves much to be desired. I have traveled to over 10 hotels in PR, around the States, and abroad, and I have never had these many issues in a single room/stay. In the room, the bathroom doors were broken and didn’t close properly, which means the light from the bathroom got into the room. On lighting, lights in both the room and the bathroom were not properly configured, so none of the settings made sense, and in the room, the only way to try to get complete darkness (with the exception of the light coming from the bathroom) was by disconnecting the lamps. Back to the bathroom, the strip from the shower drain was not installed, just off to the side against the shower wall. The rain shower also seems to need cleaning as the water was spraying in all directions - including the top of the wall, which was already causing damage to the wall. The lotion in the bathroom was used, so it seems to have been left from another guest. If you’re planning on using the tv, be advised that the smart tv option doesn’t work, and it only connects to about 3 channels, which don’t even include WAPA (local news). While trying to adjust the tv, I noticed it was full of dust, so it is evident that nobody cleans behind the tv. There was also a letter in the room addressed to another guest, which, combined with all other details, makes me wonder if the room was even cleaned before we arrived. Finally, when I tried to call the front desk from the room, the phone wasn’t working, and my keycard stopped working before check out. At the end of the day, I expected way more for a hotel of this price range, as I have had better experiences at much cheaper hotels. Shout out to Natasha from the front desk and Key from the rooftop dining, who were extremely kind and saved the trip from being an absolute disaster.