Reflections Tower Two

Being return guests, we were looking forward to staying at reflections again. The apartment we got, 1504, is one of a few with windows all across the balcony. We discovered that the windows don’t stay open, so the balcony was like an oven with no airflow going into the apartment. We were stunning nobody had told them about this before, as they have been broken for sometime. My mum, who stayed in the apartment next door, tried to open one and the window flew down onto her finger and hit her fingernail, causing a lot of pain and swelling. Had it landed elsewhere on her finger, it could have broken it. So these windows are very dangerous in the broken condition they are in. Maintenance came the next day and drilled nails into each window to hold them open. Also the lamp in the second bedroom was faulty. Maintenance took it away when I mentioned it but we weren’t given a replacement. The bedroom furniture and carpets need replacing in this apartment. Also the furnishings in the living area are dark, so not a coastal vibe, and the decorations are rather random (fake flowers and stones in a cylinder!) The positives: excellent view, and reception and maintenance responded effectively to our requests. Unfortunately they were full so weren’t able to assign us another apartment.

I wish I had read the reviews before this last trip. Having visited a number of times over 15 years we were sadly disappointed this time - our last time I will say. The negative reviews for room 1107 Reflections Tower Two can be confirmed and what is more worrying is that we found the SAME problems that others have highlighted for the last 3yrs minimum. (Read 2022 review from another). It shows a lack of care or pride from management or owners. The cleaning contract really needs to be revised. This was documented with the examples to Management on checkout paperwork. No response received. I’ve stayed in 2.5 rated accommodation that is much cleaner than this room. Poor standards, high prices here. On the first night the toilet in the main bathroom failed. I had to turn the water off to the cistern to stop it continually filling the tank and flowing into the bowl. All the mugs had to be scrubbed of residue before we could use. The dishwasher was foul with fish bones and debris in the filter causing mould and odour. We had to wash all cutlery, mugs, glasses, and a few plates so they were hygienic to use. The kitchen bench had black rubbery streaks which I was able to soak & wipe clean. Coffee pod machine was smelly, used pods still in the catch tray along with moist slime. The ensuite shower was discoloured with mould, the bath stained, and the glass room divider between the ensuite and bedroom was absolutely GROSS. I stencilled “wash me” on the glass with my finger. It will still be there and visible with the next shower steam I’m sure ! The beds in Bed2 were mismatched, a single and long single pushed together (as a queen?) but different lengths. Clearly visible as there are no bed skirts. The protective covers (underneath the pillowslips) on the pillows were stained yellow. Bed1 mattress was uncomfortable, the springs popped every time you rolled over. Cobwebs on the balconies seemed to have survived Cyclone Alfred, so that was good. Good location & views. but overall was it worth $1854 for 5 nights ? … nah

Great location. Great views from apartment. Very friendly staff and helpful. Check in process seamless. Overall the apartment we had which was 3 bedroom, was a good size and a great layout. The breakfast vouchers where great! The bed was very uncomfortable and the lounges where even worse, you couldn't sit on them for long without being in pain. There was only 1 lift working which sometimes left you waiting up to 10mins for the lift. I would definitely stay there again, hopefully the 1 lift not working is only temporary and hopefully the furniture would be updated.

Don’t wast your money. Worst accomodation I’ve ever stayed in! Furniture completely outdated, old and dirty, mould on the door surrounds and blinds, utensils not clean, furnishings lacking, bedding basic at best (mattresses don’t even have valances on them and therefore bare mattress bases are visible throughout the apartment), carpet revolting! Clearly no investment been made to keep up with even basic of standards and cleanliness. Very disappointing! Only positive was the location as opposite the beach and lovely views.

The shower has no pressure, the toilet buttons stick, the spa bath doesnt work , the bed is hard as a rock and you can feel what seems to be a wooden pallet in the mattress.....very disappointing

Paid $5000 to stay a week here over new years and had a joined booking with another family. My friend was told when she made her final payment our rooms would be close together/ in the same floor but weren’t and “there was nothing they could do about it”. I made my peace with that as we collected our keys by a unwelcoming receptionist thinking hey I’m sure it’s just a short elevator trip to go visit our friends. Well they failed to mention you can’t even access any other floor with your key. Only lobby or swimming pool. Massive downer! But anyway we went to check out our room for the week only to be smacked in the face with the most putrid cat pee smell as soon as we opened the door to our room. It was like there were urine stains in the carpet and the smell just lingered unless you kept all the doors open at all times. Sleeping at night time was particularly disgusting though since I made sure all doors were locked as our kids slept in the room beside the balcony. There weren’t any other rooms available so we reluctantly stayed in that room. The unwelcoming receptionist with long black hair was particularly rude to my shy daughter who politely asked for her the code the restroom one day. She said that rest room is not part of this hotel! In a very abrupt manner. 5 mins later we saw her walk into the toilet herself. That frustrated me. Why was she so rude to my daughter about using the communal restroom and then using herself moments later??? There is no restroom in their lobby which I find weird if you are going to give people a hard time about giving the code to access the communal toilet. In summary I’d say, the room had a lovely view of coolangatta, the apartment smelt vile, I didn’t care for the black oppressive furnishings in a beachside hotel room and the staff were not friendly or welcoming. It’s a great location but I can’t see us ever returning to this hotel again. **If the staff ever get to read this review I think we stayed in room 1509 right beside the lift - the smell in this room really needs addressing if you wish to continue renting this room out.