Milodge Elqui Domos

The accommodation is certainly unique and it was delightful being able to watch the stars from your bed through the retractable roof. However we felt it was over priced for the accommodation which was pretty much glamping. Also the domes are quite close together. Ours was next to a house with security lighting in the garden which somewhat spoiled the dark skies albeit they were still amazing. Also the restaurant was closed when we stayed. Nice pool and patio area. The pods are in the valley which means the sun effectively sets quite early as they are shaded late afternoon and early evening. The Elqui valley is gorgeous with lots of beautiful villages and definitely worth a visit. The nearby Pisco distillery is delightful. Please note that the domes are around 4km from Pisco Elqui which necessitates a drive

Our experience at Elqui Domos was nothing short of magical. Highly recommended! Starting with the drive from La serena and getting to the wonderful mountainous area of Los Andes, the view, the colours and the terrain is just breathtaking. Arriving at Domos, Camila was great, she made us feel welcome and was very helpful and knowledgeable. The rooms were great (our group had a Dome type and an observatory cabin). Both with clean bathrooms and wonderfully comfortable beds and sitting area. Morning breakfast and attention was great, they clearly wanted to accommodate our group by placing our tables together and being ready with coffee, tea, cold cuts, cheese, yoghurt, fresh bread, and preserves. Never felt rushed. We booked an Astro-Tour in English, and they delivered not only a great tour, but their knowledge and enthusiasm was so evident and refreshing. What a great team they make. The experience of being so close to the stars If anyone has the opportunity to visit, do not pass it up.

If the idea of sleeping under the stars in a dome with a hatch to the sky is appealing then AVOID this place and look at some other offerings in the Elqui Valley: We arrived and were met by a very helpful member of staff. She showed us to our dome which was up a slope. We were thankful it was the first dome as it would have been tricky to get all our luggage up to the top dome as no help is offered. The dome was unbearably hot. Would it have been too much to ask for the air on to have been put on an hour before we arrived. A simple enough gesture to make a customer feel valued! The dome was pleasant enough but there is really no service by any staff and in particular the manager was rude at best. Having ordered dinner - having received the “meme” over WhatsApp!!! With no prices and limited choice we waited for over an hour to be served. I don’t know if this was because the WhatsApp order hadn’t reached the kitchen, due to the intermittent WIFI or the incompetent staff- turns - out it was the staff. Having waited for an hour and observing other guests receiving food that was not offered to us on the WhatsApp menu we were greeted with a shoe sole (they called it steak) and a Salmon that was still trying to get back to the river, accompanied by purple playdoh (apparently this was risotto ) Having complained and left for the evening we were greeting in the morning by a sub standard breakfast and the manager who chose not to engage and address any issues we had raised. In fact as we checked out, mid transaction the manager left to answer a question of a other guest. My partner processed the credit card machine herself, took the receipt and we left. I have stayed in better fields, in winter. AVOID

Es un lugar muy acogedor, limpio y agradable con un exquisito desayuno y todo su personal es muy atento. Damos especialmente nuestros agradecimientos a Zu, Cris y Romy. El lugar es de fácil acceso y los Domos son amplios ,cómodos, y desde sus terrazas puedes admirar las estrellas q se ven espectaculares .

Excelente estadía. El personal muy amable. Llegamos tarde y nos esperaron con la habitación lista y un hervidor y tasas que solicitamos. Tienen secador de pelo para prestar y el desayuno es excelente. Café de grano, tostadas, queso, jamón, salame, jugo natural, yogurt, cereales y queque.

Por favor lean este comentario les ayudara a no perder el dinero y tambien con su integridad y con su preciado tiempo libre para que no lo pierdan. Terrible, Inseguro, Mal atendido. Personal y Gerencia faltos de respeto. Nos dieron la cabaña 10. 1- Al usar la terraza del tercer piso y caminar sobre esta se quebró una tabla del piso y tuve una caída donde quede con la pierna atravesada entre el tercer y el segundo nivel, pude haber caído al 2 piso de no haber actuado rápido como lo hice. Quede con la tibia con una dolorosa contusión. Pedí la devolución del dinero y me dieron el contacto de Ximena (Quien se presenta como gerenta). Esta persona solo habla ella y no te escucha habal sobre lo que tu estas hablando y no quiso devolver el dinero de la estadía por ningún motivo, le interesa solo el dinero no la experiencia de los huéspedes. Respondió sin autocritica señalando que ellos mantienen las instalaciones siempre y que además no tuve un accidente grave. Menciono que había pasado antes también sin daños a terceros. 2- El desayuno comienza supuestamente a las 9 am y al llegar a esa hora, este no estaba listo y comenzamos a desayunar a las 9:30 lo que significo que perdiéramos un tour contratado. Además es pobre no rellenan el agua tienes que compartir mesa y si quieres pedir algo debes bajar a la cocina por que te llevan todo porcionado en cantidades ínfimas. Dejamos el reclamo por la demora del desayuno. Al día siguiente bajamos a desayunar y la encargada de cocina sale a encarar a mi pareja (en vez de ofrecer alguna compensación, atención o una disculpa inicial) diciendo delante de todos diciéndole: "¿Tu te quejaste de mi diciendo que me atrase? "Me amarraste con mi jefa" "¿Acaso te trate mal? ¿Acaso te atendí con mala actitud?". y así seguía. Mi pareja quedo al borde de llorar y lógicamente no quería desayunar ahí. Tuve que reclamar yo y conversar con ella y me decía que no debimos haber reclamado por que podemos exponer su trabajo etc y que ella no se atraso que hay cámaras etc. Claramente una falta a la verdad, 0 autocritica y además una actitud era prepotente casi agresiva. 3-Pedi el libro de reclamos y me paso un cuaderno por que no sabían donde estaba el libro. Además la cabaña: Tiene la puerta hacia la terraza descuadrada no cierra bien. El mobiliario son 2 sillas plásticas y una mesa casi chica casi de juguete. La pieza no tiene aislamiento térmico y sientes que ingresas a un horno. Mal mantenido en general. No teníamos frazadas pedimos que nos trajeran y al comentarle esto a la "Gerenta dijo que para eso teníamos el climatizador". (al otro dia llegaron) La cabaña esta en altura con peldaños a diferente distancia y hace cansador llegar a ella ya que queda lejos de los estacionamientos. Nadie te ayuda. Personal descortés desde el de mantenciones y la encargada de cocina y la gerencia. Si no me regresan el dinero acudo sin falta a la justicia a la instancia que corresponda. NO VAYAN A MENOS QUE QUIERAN ARRUINAR SUS VACACION