We had a one week stay in this ”great” adult-only hotel (maybe it was great when it started as a hotel in early 90s) To state that it is a haven of luxury with exquisite bedrooms , that that it was fully renovated in 2017 and the 9/10 rating on their website is not true to reality. To sum it up, unpleasant room, noisy a/c, stains on bed and furniture, dated worn off furniture, bad value for money. We asked for a quiet clean nice room, as we kindly requested this before we arrived, and as was priced and promoted. In room 530, holiday was adversely affected due to very noisy airconditioning and unbearably mouldy smell coming form the A/C grill/ducts. When you stopped the air conditioning, there was a rambling sound coming from outside (possibly from the machines’ room underneath, as the visible exhaust vent in the outside wall indicated). The double glazed windows are very old and do not reduce the noise at all. If you are a light sleeper forget about the pool side bedrooms. Same thing may apply to interconnecting rooms. Until we got to 530, we changed 2 rooms(1st interconnecting room, 2nd smelly raw sewage smell) and then the hotel manager ran out of options, as we did not want interconnecting rooms. Most rooms are interconnecting rooms with the interconnecting doors walled up with plasterboard and maybe some insulation inbetween, when you knock them they sound hollow. The local staff said that you could hear noise in the next room if the tourists speak a little louder. We had a bad experience in Paris with this type of rooms and did not want to take a chance. The dated furniture was very unpleasant to look at and felt very cheap. There were plenty of nasty whitish stains on the bed headboard and other type of stains on the wardrobe doors, probably from body creams/powders. The hotel beach stretches along approx. 10 pairs of lounging chairs and umbrellas, which we used almost every day. This area is not adult only, as it is being used by kids as well. We were informed that only the lounging chairs are adult only, the sand and the water aren’t, so they can be used by kids. On the plus side for us, the breakfast was plenty and good enough, as we opted only for this meal and some beach bar grills, which were good as well. We did not use the pool nor the spa. We asked the receptionist for a chat with the hotel manager at the end of our stay, for all the inconvenience and the less than a 3-star experience, however Mr Tripp was too busy (“in a meeting”) to have this chat and he was probably fed up with our complaints and with his impossibility to resolve them. There is so much you can do without adequate and timely funding of renovation works. However, his friendly attitude is laudable, the same goes for all hotel staff. I attached some photos which, I believe, speak for themselves.
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