Évaluations de Dunas Club - Hotel & Apartamentos

We arrived at Dunas Club, Corrallejo, on 23/03/2024 We had booked with Jet2, a package deal, a one bedroom apartment, with pool view I had emailed previously, to ask for a sunny balcony apartment, had an acknowledgment from Dunas Club, saying they couldn’t guarantee it but would do their best On arrival we were told we had been given an “upgrade to a sea view, I wasn’t sure about this, but agreed to it When we got to the “upgraded room” to find it was a studio To me that is a “downgrade” We went back to reception to ask for the one bedroom apartment we had booked and paid for The receptionist could not believe we didn’t want the sea view, it was difficult to them to understand that a studio, instead of a one bedroom apartment is not an upgrade I was extremely stressed about it This holiday had been booked for our 48th Wedding Anniversary, I put that in the original email asking for a sunny balcony We were told we would have to stay in it that night, as no one bedroom apartment ms we’re available for that night Now, had I not been so tired (late arrival from airport) and stressed out, I might have stopped to ask why we couldn’t get the one bedroom apartment we had originally booked and paid for The next morning, when going for breakfast, I asked at reception (different receptionist) when we would be able to move to our original apartment booking We were told to give them 5 minutes and they would see when, but said the apartment was being cleaned now We said we would go for breakfast and come back to find out the progress of the apartment When we got back to the reception the room was ready We were so relieved It did put a downer on our first night, we didn’t get an apology, but we were happy with the new apartment and did not make a complaint to Jet2 Not really sure it was Jet2’s fault Dunas Club is in a great location, very clean and staff are very helpful (apart from the person that dealt with us on arrival) The only issue we had was other residents banging doors when they entered or left apartments and the echo in the corridor, you can hear everyone talking as they walk along the corridor at night and the wee small hours We were on the second floor, so maybe the echo is worse there