Hotel la Perla: the Leading Hotels of the World

We didn't stay at Hotel La Perla but our friends were married there earlier this fall. When planning a destination wedding, there have to be activities for the guests and the bride arranged a hike one morning. We gathered at La Perla and Mathias, the proprietor, jumped into hosting mode. He doled out waters, lent backpacks without hesitation, scratched out directions for his preferred routes and offered us recommendations for his favorite refugios at the top, "tell them Hotel La Perla sent you." Hotel La Perla hosted the evening reception for our friends and in a moment unlike any I've ever witnessed, assembled his staff in traditional dress along a red carpet to welcome the bride and groom back from their ceremony. He had brought along his mother and father - Ernesto is 90 now - to introduce them to the married couple. The intimacy of this simple gesture - and the sincerity and purity behind it - touched our friends to the core and created a memory they'll never forget but also, that I'll never forget. The night they hosted was full of that same thoughtfulness and deliberateness. Staff was gracious and engaging. The food - unsurprisingly - was outstanding. And the wine list, the wine carte offered by the restaurant, is endless and full of gems. We stayed nearby on this visit but will return to stay on site with the Costa family, in this wonderful hotel where you want for nothing because they've already anticipated it - no matter what "it" is - and have it ready for you. They are consummate hospitality professionals and it was a delight to be in their company.

This property may carry the Leading Hotels of the World label, but unfortunately, the experience fell far short of that standard. Setting and decor is old and rundown , the service philosophy seems to revolve around charging extra for absolutely everything — often without warning. From basic amenities to services you’d reasonably expect to be included in a hotel of this caliber, nearly everything comes with an unexpected fee. Instead of feeling pampered, you feel like you're being upsold at every turn. It’s disappointing and leaves a sour taste. Luxury isn’t just about the look — it’s about the guest experience. And here, that experience feels transactional, not hospitable. Definitely not the seamless, elevated stay one would expect from a member of LHW. Extremely underwhelming spa and massage experience. The massage was poorly executed, felt rushed, and completely lacked any professionalism or technique. The spa area itself is tiny and cramped, offering none of the comfort or luxury you would expect. The pool is small and uninviting, the showers are bare — no shampoo, conditioner, or body products provided. No brushes, no hair products, no amenities at all. Everything felt like an afterthought. This is not a relaxing or rejuvenating environment by any standard. Definitely not worth the cost or the time. Would not return or recommend. But the worse was interaction with few members of the staff that insisted on changing us the fee for spa entrance after we paid 150 euro for our poor massages for each and were planning to have dinner for 4 right after. When we called 4 to 5 days in advance, we were told by two staff members that there was no separate entrance fee if you’re having a spa treatment or dinner. We were planning to have both. On the way out of the spa we were asked to pay another 300 for entrance to the “ magnificent “ spa. They could not produce any email confirmation re those charges. We left the hotel very disappointed.

I describe this as an alpine retreat. The style is a little more German than Italian. Excellent service, fabulous spa, cool piano bar and the bartenders are very experienced. Breakfast is excellent and the resturant has a good variety of items on the menu. The pool is like a grotto and very fun to swim in. The spa has the usual services. The rooms are all wooden walls and ceilings so they have a log cabin feel. The rooms are large and the bed is super comfortable. You can walk a short distance to shops in the area.

What a gem What a gem of a hotel. Every detail was amazing. Staff, bar, food. Comfiest beds anywhere

What a lovely spot filled with charm. Our hosts were gracious and helpful when planning our daily hikes. There are so many options leaving straight from the hotel. No car required. Bikers seemed to be in heaven, too. Very nice spa with sauna, steam, pool, and treatments