Aman le Mélézin

This is a special place. Having visited many AMAN properties already, this one surprised us, but in a very positive way. Here some highlights: - Intimacy: This is a small property, yet it feels very cosy and intimate; the atmosphere comes very close to visiting friends in their exclusive private Chalet - Room: We staid in a very cosy Chambre Ski Piste with Hot Tub; the views of the Bellecote piste from our Norwegian hot tub were mesmerising - Service: The team was very warm and provided outstanding service; concierge was very responsive and provided great tips and secured all reservations we requested; also, we received the best turndown gifts ever (won't spoil what it was) - Spa: Small, yet beautifully designed; it felt very private as their were mostly no other guests by the pool or in the sauna / hammam area - Food: The room rates include half board, while restaurants in the partner hotel Les Airelles are also included; this provided great variation and we were able to enjoy different cuisines of highest quality Overall a great stay and we will definitely come back.

Simply fantastic! A family holiday with 2 kids 9 and 5yrs. We were made to feel very welcome, nothing was too much trouble. The service was excellent in every way. The ski butlers were very kind and extremely knowledgeable, the kids club was so good that the kids wanted to go all time time! It is a small kids club but has great staff and activities - I was also told you can use the larger kids club at the sister hotel too but we had no need. There is a good choice of restaurants to choose from as you have both the Aman and the Airelles sister hotel to choose from along with some on the slopes too. The ski in/out was seamless and the rooms were very nice and a great size. We are already booked to come back for the 2023 season!

We came here few times before. Booked 15 days in advance, asked whether it was a special event, and requested a beautiful table. Which we never get. They “cannot promise”. We get called to confirm. Very poor customer service on the phone, no skills, no friendliness. I will have a look haha - no clue about what you are offering No desire to attend to customers needs. . Or to have a drink while we get seated on a better place. This is not a 5* service. The whole staff was hanging out in the middle of the restaurant - managers and team chatting with each other while we were attended. Nobody greeted us .. If you want quality don’t go to this restaurant. No class just a beautiful seating. If you are lucky to get it. Food is too salty,not quality, they say Japanese food????? A joke, is a nightmare, all SALTY ONLY SALT ZERO

I was there with my other half. One day we had some friends staying at another hotel visiting us at the bar. To our surprise, the chef of concierge, i believe a French lady, talked rudely to my guests. I clearly don't understand her snobbish attitude. She's not smiley not friendly already now she is snobbish and rude to external clients who are our guests? We are absolutely shocked to our core this experience.

Disappointing Hotel, we are shocked about the chef concierge, not at all professional, she never never smiled….why she does this job??????? The restaurant was a really disaster, the food was sweet, the sushi’s not fresh at all……Aman ?????is not à Aman !!!!!! Sad very sad place!!!