Hôtels proches de Plaza de las dos culturas, Cozumel

I was spied on in the shower by a hotel employee, and management tried to cover it up. It wasn’t until we involved the police that they became cooperative. What happened? Look at the photos, and you’ll see a sliding window in the shower that opens to a hallway closet. While I was showering, I looked up and saw a man’s face in the window, watching me. I screamed, grabbed a towel, and ran out to the hallway. When I opened the closet next to my room, I found that same man wearing a hotel uniform, trying to climb down from the window that overlooks my shower. He tried to push past me, but I caught him by the sleeve and took his radio. I shouted for help, and he said over and over, “Please, don’t tell.” Other guests arrived to assist me, and started taking photos and video of the scene. The desk clerk named Angel came upstairs and initially claimed that he’d told the pervert peeping tom named Vicktor to get a broom from that closet. Observe from the photo that this is not a utility closet, and is empty except for pipes. We also found footholds carved into the cinderblock beneath the shower window. Once we pointed out the falsehood of his claim, Angel then said that Vicktor was never in the closet, that it’s his word against mine. Angel refused to call the hotel manager, and then refused to call the police. He took Victor to the office behind the hotel desk, and we saw him on his phone, smiling and laughing. Members of my group called the police and contacted the hotel owner Gilberto, who said he would come in 2 hours because he was not nearby. I give credit to the local police in Cozumel, who responded quickly, and also called their supervisor to the scene, who took our reports and investigated the closet. We discovered that many rooms, on all four floors of the hotel, have these fake utility closets with windows opening to the shower. None of the closets were locked, and only women had been assigned to these rooms by the front desk clerk. When the owner Gilberto arrived, he initially denied everything, then once the police sergeant supervised the interaction, the owner finally conceded that “because it’s bad for business,” he would repair the shower windows and lock the closets, and he also said Vicktor the peeping tom would be terminated. However Gilberto the owner denied that Angel the desk clerk had any part in covering up the incident or funneling female guests to those rooms. I was very concerned about what appeared to be a serious safety and privacy problem—who knows many staff are involved in their peeping tom operation and how long they’ve been doing it? How young are their victims? Are they taking photos and video too? I’ve never felt so violated and disgusted. There are plenty of nice places to stay in Cozumel, go someplace that takes the privacy and safety of their guests seriously.

L'hôtel est en 2 parties: Hotel B et Hotel B Unique. J'ai l'impression que certains avis ici concernent le B et pas le B unique. De notre côté, nous avons séjourné 3 nuits au B Unique, qui est la partie rénovée de l'hôtel, plus ”moderne”. Notre séjour était parfait: nous avions une très belle chambre sur mer, avec balcon. La décoration était moderne et très belle, et la chambre était impeccablement propre. Le restaurant de l'hôtel était également excellent, et nous y avons pris la majorité de nos repas lors de notre séjour, car nous avons eu du mal à trouver mieux! Le personnel est au petit soin, très aimables et accueillants en plus. Enfin, il y a 2 piscines: l'une pour le B Unique (réservée aux adultes), et l'autre côté Hotel B, plus familiale. Il était difficile d'avoir de la place à la piscine côté B Unique, car, beaucoup plus belle, tous les clients de l'autre côté y allaient aussi. C'est d'ailleurs un bon plan, car les chambres y sont moins chères (mais moins belles). Il y a également accès à la mer depuis l'hôtel, ce qui fait qu'on y est vraiment très bien. Je recommanderai cet hôtel les yeux fermés!

Le restaurant est très confortable et vous trouverez un restaurant très confortable et confortable.

PROs: Across the street from the ocean and a great shore diving spot. Beautifully landscaped grounds, nice pool, beach club, and open-air restaurant with swim-up bar. Traditional Mexican hotel layout with open courtyards and lanais that have nice views of garden and/or ocean. Peaceful vibe. CONs: Most of the restaurants in the area are overpriced Senor Frog/Hooters-type establishments catering to the drink-and-dive crowd. Restaurants in the north of town and just off Centro are much better quality and value, but require a cab into town. Buffet breakfast was carb-heavy steam table fare which was overpriced at more than $15/person. Restaurants in the US would offer this for free. Front desk staff was not particularly friendly or helpful. When my husband lost his bag in the lobby and they did not find it in lost and found, they did not check for it behind the desk until we asked a second time and they magically ”found” it. A little effort and thought here would have made a difference to us. The beach club is nice but the swimming was much too rough for me (located between two piers and the road, with mostly a view of the cruise ships in front). Net: great place to drink margaritas and dive

Cet hôtel était très bien situé. Nous avons séjourné dans la partie non rénovée mais uniquement parce que nous voulions une chambre plus grande. L'hôtel a proposé de nous surclasser mais nous voulions la chambre avec baignoire. Nous avons adoré notre séjour là-bas et j'y retournerais sans hésiter !