Grand Sapphire Hotel & Banqueting

La poignée de la porte de la chambre s'est détachée. Impossible d'ouvrir la porte de l'intérieur pour sortir, sauf si quelqu'un de l'extérieur ouvre avec une autre carte-clé. Heureusement, ce n'était pas seulement mon enfant de 12 ans qui n'avait pas verrouillé la porte. J'ai prévenu la réception de l'hôtel, mais aucun service de maintenance n'était sur place. J'ai demandé à être changé de chambre. La réceptionniste a parlé au responsable de service, qui m'a répondu que c'était impossible. J'ai laissé le loquet de la porte ouvert, car j'avais peur pour ma sécurité en cas d'incendie. J'ai signalé à la réception que c'était une violation des règles de sécurité sanitaire. Le matin, lors de mon départ, j'ai remis la poignée cassée sans m'excuser, mais on m'a fait comprendre que j'étais responsable. Ils allaient enquêter sur la cause du problème et revenir, mais personne n'a rappelé ni remboursé partiellement. Le pire cauchemar qui puisse arriver la nuit.

This is a luxurious hotel with grand entrance and reception. Complimentary tea & coffee for guests in reception area. Free car parking on street & in well lit car park The double room I booked was clean & tidy with en-suite shower room,with good facilities that met all my needs. Breakfast was included. I enjoyed my stay and would stay here again, I recommend.

Out of town and good for overnight stay if you are attending events nearby. Stayed for two nights, cleaning clothes and wipes were left on the table on the second day. There were no towels in the room, and I had to call the reception to get it when I got back late the following day.

We booked two rooms to attend an event that was taking place at this hotel. It was a convenient location just for that purpose otherwise difficult to get to by public transport. They have a car park which is handy. Rooms were ok. The door locks don’t work and the staff know about this so if you’re travelling solo or with females-only, then maybe reconsider as it’s not the safest place for you. The management team aren’t very cooperative and did not offer any sort of compensation. Breakfast was basic. Overall I don’t think I’d stay here again and wouldn’t recommend this hotel either.

Very basic rooms and not very clean, bathroom fixtures and fitting very poorly done and quite tatty. Staff was very friendly and accommodating and the breakfast was ok all very cheap quality.