Premier Inn Maidstone (West Malling) hotel

The accommodation was as you would expect with Premier inn, But the breakfast was absolutely disgusting, The bacon was shrivelled up and inedible the sausages were burnt and the hash browns were well over cooked, The waitress should not have served that up to anyone! The breakfast is supposed to be cooked to order but this was clearly not the case. I have worked in the industry all my life and would never serve this up to a customer even as a freebie!

I had a wonderful experience at Premier Inn thanks to the outstanding service from Wendy at reception. From the moment I arrived, Wendy greeted me warmly, handled my check-in quickly, and provided clear, helpful information about my stay.

Stayed at this hotel on a family break , really clean and friendly the staff could not of been more pleasant always happy to help and interning with the kids , breakfast was hot and kids loved muffins and pancakes .Will definitely stay their again when in Kent

Old and a bit run down, but room clean and bed comfortable, car parking ok, restaurant is huge and had 3 people in it, tables where nice and sticky in the bar, poor selection of drinks Breakfast was ok and well served, not sure what the meal would be like in the evening meal would be like but small selection of meals

I have been this premier inn and all I can say is, I won’t be back as the manager needs a reality check, she clearly doesn’t know what she is doing, and it’s nothing to do with the language barrier that was implied from staff…. Where is the other manager? Lady with long hair and glasses, think her name is Tracey The welcome was not as good as previous stays and when I got to the room, it was seriously cold as the heating was turned on to cool air, there was no towels in the room and one solitary teabag… I think the poor housekeepers are over worked. The restaurant was a sad state of affairs with not alot of people eating and I found out, really not good, so breakfast was a no no for me…. Will look for somewhere else to stay in future, plenty of competitive hotels around the area

Absolute pish. There should be zero stars for dumps like this. Room was so hot I thought I was in a sauna. No aircon, staff not bothered. Probably because they got it multiple times of every shift they were there. The place is run down, restaurant next door is mothballed, it's genuinely awful. I'd save your money and go elsewhere. Proper dump that Stig would be proud of...