Hôtels proches de L'OCCITANE EN PROVENCE, Cypress

L'hôtel était très propre et le personnel était super amical. Les chambres sont modernes et l'installation d'entraînement était aussi jolie. En tant que bonus, il est très proche d'un grand centre d'extraction! Je resterais certainement ici encore.

Had 1 of 2 rooms cancelled before arrival. Was told one room was cancelled due to an issue with my cc which was bs. Was told the hotel was full but they can figure something out for me. They found me a second room but it was with a King bed. So I have three beds with five people. One of the rooms did not have any towels. I called the front desk to request towels and was told the hotel did not have any towels to provide and that a manager is going to buy some tomorrow. After complaining to the front desk I called Hiltons Customer Service. Hiltons Customer Service told me to call back at 8am in the morning and ask for a supervisor. I get a knock on the door at about 3am and the front desk person brings me two pool towels a floor towel. I was also assured this would not be an issue moving forward. The next morning complimentary breakfast was completely gone by 730am and once the food is gone that is it until the next day. I get back to my room the next evening and I have two large dry towels in my room. I call the front desk and ask for an additional large towel, a few middle size towels, and a few wash cloths. I was told the hotel did not have any to provide. The towels were an issue the entire stay. The complimentary breakfast was available until the food was gone and not continuous throughout the stated breakfast time. Each day I would get I would have to go back to the front desk because the keys had to be reset as the doors would not unlock. The hotel manager stated they would provide additional point to my account because of the terrible experience but I have yet to see any. You may wonder why I would not just go to another hotel……After the first night I tried to relocate to another hotel but a baseball tournament had all of the area hotels completely booked.

1 nuit de séjour. 1er, nos cartes clés n'ont pas fonctionné. Pas grand chose, ils ont allé au bureau frontal et la carte a été activée. Ils ont allé nager dans la piscine un peu après 9 h, ils ont allé à la piscine et ma carte clés m'ont refusé d'accéder. Retourné à la chambre, regardé sur le site et ne trouvait aucune information sur les heures de piscine. Décidé de téléphoner au bureau frontal. C'est là que les choses ont vraiment désagréable. J'ai appelé 0 et j'ai eu un enregistrement pour presser ”3” etc. J'ai fait cela de nombreuses fois et ne pouvais pas passer au bureau frontal frapper. Je pensais peut-être que je faisais quelque chose de mal et j'avais essayé mon mari. Pas de dic. Je renonce à bc Je ne voulais pas ruiner une nuit parfaitement agréable. Il est très chaud. Il est très petit piscine. Le petit déjeuner était très bon.

I've stayed here 3 times and each time has been completely different. First time I stayed I had a wonderful very clean modern room with the option to use these amazing blue recessed lights. The staff was attentive, everyone was friendly and my keys were ready before I got there. I checked in shower ID and was in my room. The second time I stayed was because of my first visit. The second visit I was crushed to know there were only select rooms with the blue lights and that they were already taken. The last time I stayed I had a double queen room that had a couple roaches and a crooked TV mounted on the wall. The TV had a hard time picking up the remote unless you moved closer. Property is beautiful but I have been let down the last 2 stays.

The bed linens were not clean and did not look white, they were light brown. The pillow cases were dirty looking too. Very unpleasant stay.

Les employés sont toujours agréables.