Champneys Tring

So disappointed. Had high expectations: after looking at the website I was expecting all that was promised. On walking to reception I noticed a lot of maintenance work that needed to be done. On entering our room, the beds looked like someone had just got off them. The room was dirty, blood on mirror, dust on side lamp, mugs didn’t match, I could go on. Were taken to a different room. Still substandard, and to be honest at this point all hopes has been shattered. Waited 5 days for a reply from management. Still awaiting my promised refund under my consumer rights as this stay was not fit for purpose, it was sold incorrectly. I really hope management read these comments and action all the necessary work that needs to bring this ‘world class’ establishment back to standards.

Beautiful Manor House with stunning surroundings and traditional, vintage rooms. The Manor House itself and its surroundings definitely didn’t disappoint, it’s a shame that the running of the spa and poor customer service let it down. We paid £570.00 for an overnight stay, plus £200,00 on treatments. We definitely didn’t get the service you would expect for that amount of money. We paid extra for an early arrival, so we spent 2 full days at the spa. There wasn’t any towels, during the while time we was at the spa. Even though, we and plenty of other customers complained about this. We had to use our robes to dry ourselves and were left dripping wet, one of the hot tubs were closed and there was hardly any seating areas around the pools. There are not enough seating areas around the spa areas, they didn’t rotate people in the pool, hot tubs or seating areas. Resulting in a first come served basis, there was never any staff around cleaning the spa area, floors or replacing towels ext. People were going down to the spa at 6am in the morning and leaving towels on the very few seats that were there, meaning you couldn’t relax around the pool. Like we’ve done at all the other spas we’ve visited previously, we had to go back to our rooms in between times spent in the pool. Rather than being able to relax around the pool, which is ridiculous. The lunch buffet was our favourite meal time at Champneys Tring, as it seemed to run the most smoothest and the food was delicious. The breakfast buffet was equally as tasty, the only downfall was that you had to book and they didn’t tell you this upon arrival. Resulting, in you having limited options for times. Rather, than just being able to arrive during set times. Which was a bit frustrating, as we’d of rather been able to lay in and just go for breakfast when we was up and ready. Like we’ve done at previous spas, we had no issue for booking time slots for the other meals. I would suggest the managers have a spa stay at some other spas to see how they run their facilities, to give themselves some well needed tips.

This is my favourite escape. My daughter and I try to come here at least once a year for a bit of r&r and pampering. The staff are friendly and professional. A great selection of treatments available, we try to have something different every time, and they've all been blissfull. The grounds are gorgeous for a relaxing stroll between treatments (bring boots, it can be muddy). Food is fab, healthy, and a wide selection. A special shout out for Louise in the cafe who serves up a great latte & cake, always with a friendly greeting

The male changing rooms opposite the gym need to be shut down for urgent maintenance. There is mold spores growing everywhere which is toxic and detrimental to your health when breathing it in. A health resort should be aware of the dangers of mold. Overall the place is tired and in disrepair (showers not working / tiles in the spa missing / jets not working / lack of towels / stained towels) For the amount Champneys are charging you would expect a higher standard of facilities.

Staff very friendly. but the place seriously needs updating Was supposed to be here two nights but got a refund for the second night so stayed one. Food is good and a good selection but that's about it. Staff friendly Steam room not working and this morning there's still dirty glasses around the Jacuzzi area . Can't smell any kind of disinfectant at all. The place is filthy to be honest.

We stayed for two nights in June. Very chilled and relaxing experience. I like the old photos dotted about, that show it as an old school health farm from back in the day. We didn't use any of the chargeable services they have on offer and just lazed by the pool, worked out at the gym, enjoyed the grounds and the restaurant. Thoroughly pleasant time. If you like to eat healthy, get pampered and walk about in a robe then this is for you.