InterContinental Dalian

Unfortunately had a frustrating stay with everything absolutely disorganised and poorly managed. Check-in took over 40 minutes, and even though I arrived well after the official 2 pm check-in time, I was told my room still wasn’t ready because it was being cleaned (the same went for most people in the queue). The lobby and public areas were constantly noisy and chaotic, with kids running around unchecked which felt more like a theme park than a hotel. Breakfast the next morning wasn’t much better as I had to wait over 20 minutes just to be seated, and by that time the atmosphere had already killed my appetite. The one real positive is the hotel’s location that gives you easy access to the metro station and most of the city’s main attractions. The property itself feels a little dated (90s luxury as you can imagine), but it’s reasonably well kept. Unfortunately the staff all seemed overwhelmed and disconnected from the front desk to housekeeping. There seemed to have no real warmth or sense of hospitality. Overall this will probably be my first and last stay at an IHG hotel.

Location is the best. Breakfast good for the Chinese hotels. Bathroom is but old but well managed

In my opinion, this InterContinental doesn’t measure up to others I’ve stayed at across China and the world. While the staff were excellent—accommodating late check-out and communicating well in English—the hotel itself felt old and worn out. My biggest letdown was the massage place (not hotel-operated), which was downright disgusting, offering inappropriate services that tainted my entire experience. On the positive side, the breakfast buffet was very good (especially the pork sandwiches), though overcrowded—avoid peak times if possible. The gym was decent, and the views/location were great for my trail run. A special shoutout to some outstanding staff, like Karl and Vincent—wish I could remember the others' names!

Good hotel, perfect location, hotel is a bit old, but it’s ok. The only complaint is, the air conditioner is not strong enough, a bit hot at night.

Good location. The room is spacious, and the bed is comfy. Service is good and especially thanks to the concierge team and 孙勇 for the assistance.

It was great service and very kind all staffs.