Premier Inn Dartford

Visité ici en tant que voyageur solo pour un événement familial à Dartford. Très bien situé, belle chambre propre. Je me sentais très en sécurité dans l'hôtel et le personnel était super. Le petit déjeuner était excellent et d'un bon rapport qualité/prix. Je n'hésiterais pas à revenir ici lors de ma prochaine visite.

The location and prices are great while saying that I have used this hotel for many years now and I have started to notice it is starting to get a little tired in places with a lack of attention in the following areas. The entrance area has a lot of rubbish/ detritus in flowerbeds near the door. A lot of pigeon droppings have accumulated over a long period of time just as you walk to the entrance door. Rooms: My first room which I hope had obviously not been inspected recently as it had a lot of mould on the ceiling above the bed which appeared to be from a previous water leak from the roof or pipe work in the attic area above. We were moved to another room which we found to be fine but did not have enough towels and had to again go to reception and ask. Beds, the mattresses on the beds do not appear to be as good a quality as previously, they seem to have changed. This is the first time my wife has not had a good nights sleep at a premier inn, the mattress felt it was sloping into the middle of the bed. When sitting on the end of the bed, I could feel the metal frame below which is something I have not experienced previously as I have always mattresses felt were very good quality but no longer unfortunately. Facilities in the room, they no longer have glasses in the rooms and have changed the ceramic mugs to glass ones which although slightly larger look cheaper. Staffing, they are always available and friendly when booking into the hotel and are happy to assist with any questions.

Beverley on reception Monday morning was amazing. She was clearly on her own and juggling lots of tasks but was still happy to help me with some local area questions. When I said about not looking forward to bringing my luggage down with the lifts not working she advised me to give her a ring when I was ready and she would come and assist me. Amazing service .

I was checked in by a lovely lady in the afternoon, she was so attentive and gave me all the info I needed for my stay. Later on in the evening I was waiting in reception for my food to be delivered, the fire alarm had gone off, the lift wasn’t working and some of the guests were absolutely grilling the young man at reception like it was his fault. It was tough to watch. The way some people were speaking to him was appalling but he handled it with such patience, never lost his cool and was so polite through it. The guy has the patience of a saint! If you’re reading this, I hope you know how great you were. Don’t let people like that get to you. You did a great job. If you’re one of these guests, you should be ashamed. He’s just a young lad trying to do his job.

Lovely clean hotel as usual, food was good and they serve Jam Shed, but would like to thank the beautiful young lady Maddy who was checking people in, serving behind the bar and waiting tables, very pleasant, efficient and a credit to Premier inn. Thank you Maddy.

This was one of the rare occasions that I was very disappointed with the service and room provided by Premier Inn. I arrived very hungry and was looking forward to a meal and breakfast after I booked the meal deal. I found that the kitchen was closed at 9pm instead of 10pm, the WiFi not working. Ended up cancelling the food deal and left very hungry the next day. I will not return.