Premier Inn Torquay Seafront

AN EXTREMELY BAD EXPERIENCE, CUSTOMER SERVICE HORRIBLE On arrival I could not check-in because reception staff told me I had not pre paid. I showed proof of my Trip.com booking payment and my bank statement but staff wanted me to send copies to senior hotel staff directly to prove payment. I objected, an argument ensued, waiting customers witnessed were embarrassed. I paid cash and waited the entire day before staff agreed payment had been made and I was refunded BUT NO APOLOGIES. NO BREAKFAST. Premier Inn had been having website issues admitted by reservation staff. I booked 2 days but only 1 day could I book breakfast. The site would not permit reserving breakfast. Hotel staff offered that I pay extra for breakfast but my second night room booking was already more expensive than the first night which included breakfast. By this time I was so pissed off that we checked out without breakfast. THE WIFI DID NOT WORK. Neither mine or my wife phone could receive Wifi. I emailed the internet provider for the hotel and eventually received service. Reception staff tried for more than an hour and could not fix the problem. THE HOTEL IS OLD AND DECOR DOWDY. The entire decor of the hotel is old looking and desperately needs a remodel and modern colour scheme upgrade. Carpets, artificial wood floors and window coverings have the appearance of being very old.

My partner booked this as a spur of the moment night away with our infant son. Greeted by a helpful friendly gentleman (unsure of name, short ginger hair). On arrival we were told the lift wasn't working which was a pain as we had a pushchair plus his travel cot, and bags etc. Luckily it was first floor. The room was a decent size, double bed, single and a travel cot- but we used our own as its bigger. Double bed was very uncomfortable..seemed to dip. Tea and coffee making facilities, hairdryer. However it was tired looking. Sheets were marked, but no doubt clean all the same. There was a thick trail of dust under the tv panelling on the wall. Our son who is crawling picked this up and ate it. So quite annoyed, it hadn't been hoovered in quite some time. Soap dispenser was grimly lined with soap scum, had a partial sea view but ruined by rubbish on flat roof. We used the restaurant, food and drinks were really tasty and good value for money. Friendly staff. General areas were clean. £7 for parking on site. Given the area I thought was fair. Wouldn't stay there again but would definitely use the restaurant.

The location of this hotel is great. We had a brilliant sea view with a large bedroom with both a shower and bath. The beefeater attached to this hotel was great. The breakfasts were of great quality and the breakfast service was amazing. The evening meals and menu was full of options and the food was of great quality the staff were very attentive. Especially Daisy ad Lex who were great all week. The carpark was also good. Even though it cost each night. There were plenty of spaces and at no time did we not get a place.