Hotel Fluela Davos

I understand that the WEF conference in Davos books up nearly a year in advance, so as soon as the dates were published for the January 2025 meeting, I booked a room for my executive on January 29, 2024 using the Hyatt website. He has Globalist status with Hyatt, so he is supposed to be guaranteed a room. The reservation remained in good standing until Christmas Eve, when the GM of the hotel, Jamie, said he would have to cancel the reservation due to the WEF conference. He said this was a "known glitch" in their system...yet he waited until 3 weeks prior to the conference to cancel it, rather than give enough notice to me to find another booking for my executive. Jamie also admitted to me - in writing - that there was a room available, but rather than honor the existing reservation, he would SELL it for 12,000 CHF per night (over $13,000 USD per night!). Instead of enjoying the holidays, the executive and I spent a week battling with Jamie and Hyatt Corporate, trying to keep the reservation in place, only to have them cancel it anyway - on New Years Day. The only solution they would offer was the nearest Hyatt property, which is over an hour away - and without any offer of a discount for our trouble. We ended up getting the executive a room at the Grandhotel Bad Ragaz, which is a 45 minute drive from Davos, and he will travel 90 minutes each day in order to attend the conference, and that's only if the weather is good on the mountain roads. I also made a reservation back on January 29, 2024 for myself at a different, non-Hyatt property, but that property was kind enough to let me know 4 months in advance that they could not honor the reservation during the week of the WEF conference. This allowed me plenty of time to adjust my itinerary. The Hotel FLÜELA Davos could not be bothered to offer the same courtesy - even after admitting it was a "known glitch." In short, I wouldn't recommend making a reservation at this property, as the management feels they can cancel your reservation at any time and for any reason.

I arrived off the train and was immediately impressed by the awe of the hotel. In the heart of Davos, the Hotel Flüela does not disappoint. The staff is constantly there to anticipate every need you could have and do it all behind the scenes.