Premier Inn Telford International Centre

Received a lovely welcome from CJ, polite, pleasant and welcoming person on the reception desk. Had an unpleasant experience in the dining room with a staff member, but this was hopefully sorted by the member of staff I spoke to. Unfortunate to find out that another guest also had an issue with the same member of staff on the same morning and also reported it. Anyway, back to business, we have stayed here about 7 times now, because of it's great location, cheap car park virtually next door and we got the room requested. Lots to do nearby on foot. Thanks again for another lovely stay bar on bad experience.

Excellent location, value for money, easy access to off site carpark and subsidised due to staying at the hotel. Bars and restaurants close by.

Excellent location,very comfy beds, great breakfast selections. Suggestions;- coming from the car park opposite, difficulty finding hotel entrance( directly opposite the main Ten Pin bowling entrance) & suggest hotel has signs on outside wall directing guests to the small hotel entrance door which only leads to a lift to take one up to the 1st floor reception area. Don't assume there is a lounge for a quiet drink. We had a staff member that opened a glass cupboard to get us drinks, mixed them etc ,accepted payment,& we took them up to our room. The cupboard was in the area allocated for breakfasts, meals etc. Regarding car parking arrangements- not clear on web site but (a) Southwater car park- a bit difficult to find- Sat Nav essential. You don't need a ticket at the barrier. Drive up to Level 2 which takes you to the street level by hotel, restaurants & entrance to the main Shopping area. (b) When leaving hotel, at reception desk ensure you punch in your car reg. no - so that parking fee is reduced from about £7.50 to £3 only which you then go to the machines at the level 2 exit to punch in car reg again. Can pay using cash or card- no need for a receipt as barriers will allow car exit automatically after payment.

Visited for work last week. A lovely modern premier inn surrounded by lots of restaurants and bars. Breakfast was lovely and service was great. Everything you need for a one night stay. All of the team members that I came in contact with were professional and friendly

I have stayed here several times with my daughter and granddaughter. Staff are very friendly and helpful. Rooms are very clean and Comfortable We did not eat there but the menu was very good. We come to visit family and this hotel is very near to them. Thank you to all the staff.

Our stay got off to an inauspicious start, when we arrived to find a slow moving queue and I was hurried to a self-check-in machine by a member of staff. I use a walking stick, and despite it being clear that I was struggling to use the machine I was urged to continue. Once I'd finally managed it, he asked if I had ordered breakfast. I said yes, and I'd also ordered dinner, so wondered what time the restaurant was open. He looked genuinely taken aback that I'd ordered the dinner & breakfast meal deal, and hurriedly told me it was a very limited menu, before adding that the opening hours were 6:30pm-9:30pm. The short opening hours were fine, but it was a very odd response. All inns are equal, but some are more equal than others... Having gotten the key card, we headed up to the room. The one reason I always choose Premier Inn for travel is that it's always consistent, which is great for my autistic daughter, and reliable for me when travelling for work. The first thing I noticed was the Premier Inn purple blanket missing from the bed. A small thing - and maybe even a change in policy - but that absence was consistent with a few other niggles about the room; a lack of enough towels for a twin room, crayon marks across the wall, no glass for water (just glass coffee cups). Plus a faint urine smell that I couldn't quite locate (though thankfully wasn't on either of the beds). As Premier Inn rooms go, it wasn't what I'd expect; not horrendous, but just a little off. Then we looked out of the window... Whilst on the other side of the hotel is a lovely water area, our window looked onto an overflowing bin area, and what seemed to be the staff smoking area. Granted, there's no guarantee of a good view at any town-center hotel, this was particularly grim. Outside the room, of two lifts one was out of service the entire stay, which isn't ideal when you can't do the stairs with mobility issues and so have to wait for people to travel up and down before setting off yourself. But, this was only an overnight stay, so, again, not too much of a major issue. We hung out in our room for a few hours, then headed down to dinner at around 7pm. As we were waiting, another duo entered the restaurant before us. Between us and them, we were the only people in there. The menu was, as promised, very limited - particular for a vegetarian with a milk intolerance - but we opted for fish and chips for my daughter, and a pizza for me, with tortillas and dip to start. When our order was taken, the same gentleman who we checked in with was on duty, and told us that our food would be around 30 minutes, as it's only a small kitchen and the other table had just ordered! By any reasonable assessment, this was just ridiculous. Nonetheless, we had time and I'd already paid, so we opted to wait. Drinks came quickly, but, incredibly, the tortillas and dip took ten minutes to arrive. Literally, just a bowl of salsa on a plate, surround by Doritos. Small kitchen notwithstanding, t