Lumbini Palace Resort

All stuffs are so nice and passionate, thanks so much to the marketing manager to arrange car service to us, really really good service there, in lumbini, need to try this gardening lake view hotel, good food as well. Thanks to all stuff 🙏

Lumbini Palace Resort is a beautiful retreat with exceptional amenities and friendly staff. The rooms are spacious, the food is delicious, and the facilities are top-notch. However, the General Manager displayed a troubling lack of hospitality and professionalism. We tried to communicate with him about a 15-day business program and feedback, but he neither agreed to meet us nor responded to our calls. This unresponsiveness was disappointing and unprofessional. Overall, while the resort itself is excellent, the General Manager's attitude is a significant drawback.

We checked into Lumbini Palace Resort on November 24, 2023, for a two-night stay. Our experience was flawless; there were no service issues, and we thoroughly enjoyed our time there. However, upon checking out, I realized I had carelessly left behind a very important item in the room. The day after our departure, I contacted the hotel to inquire about my belongings. They assured me they had found them and would promptly send them back to me. Initially relieved, I awaited their response eagerly. However, as days passed, I received no updates despite my repeated requests for them to send my belongings via courier, with me covering the costs. Unfortunately, the hotel failed to respond to my requests, leaving me to make weekly follow-up calls. After more than three months of waiting, I was informed that my belongings had been lost. The excuses provided, such as changes in management or staff not being on duty, seemed unprofessional and lacked accountability. Losing items of great religious significance has been distressing, and the lack of genuine concern from the hotel only exacerbated the situation. Additionally, the absence of any communication from the new manager further highlighted the hotel's disregard for customer care. As someone involved in the travel industry, I had considered recommending Lumbini Palace Resort to my clients. However, based on my experience, I have decided against it. It's clear that the resort's staff need better training and a deeper understanding of their responsibilities in the hospitality industry. This incident serves as a reminder that exemplary customer service is essential for sustaining success in this field...