Hôtels Indigo à Del Mar

Worst IHG experience ever. We showed up and got a room that had a nice view but you could tell this hotel has seen better days. They were clean and minimal but everything was worn out, out dated and discolored. We were there for the scenery though so we were fine. It rained that night and once the rain stopped we stepped out of our room and into a big puddle. Whatever we were not letting these things bother us. We were just grabbing something from the car. But when we went to get back in the room just after 1am. The door didn't work.we tried both cards, nothing. The front desk gave us 2 new ones still nothing. She made another, still nothing. We then waited outside our room which is out side at 1 am in the cold and wet as she went to grab the master key to let us in. She came back with some keys but none of them worked because they were ”labeled wrong”. Everything we had brought with us was locked in the room. Food, water, toiletries, clothes, wallets, etc. So we couldn't leave this place if we had wanted. The front desk person said they contacted the GM but he wasn't answering because he was probably asleep. The next person on shift wouldn't be there until 645am and the maintenance guy wouldn't get there till 8 am so she was just going to have us wait until someone came in or responded. Well lucky us she was going to give us another room to wait in. The room she picked was in a dark corner of the same building. It was even more run down and had a view of a couple of parking spaces. Of course I couldn't really sleep because I wasn't even able to get completely ready for bed due to being locked out from everything I had. By 630 I was already in the lobby seeing if they had a solution. Still no. I can't go anywhere and I can't buy anything so I'm still stuck in a dingy room wearing the same thing I was wearing the day before. Finally at 7am they unlock the door to our room and call us to let us know that it's sitting open. We get to our old room with all our stuff and it was sitting ajar and unattended. We go in and start showering and packing up because checkout is 11 am giving us no time to sleep or anything. While we are packing and getting ready the call us to ask us which room we are keeping. (We are a 1 night stay and check out is in 3 hrs.) I let them know that I was leaving. They gave us free breakfast to try and make up for this. Of course it didn't because we paid to be held hostage and it ruined all our morning plans on top of not being able to sleep. After breakfast we drove home 2 hrs exhausted just to get a vacation from our staycation.