Ka'ana Surf

The property was overall nice but there is very limited view of the ocean as most of the property is blocked in front by new buildings. The website shows older pictures that do not show the new buildings blocking the view and there is continued new construction creating a mess to walk through from the Ka’ana gate to the beach. This wouldn’t have been so disappointing if they were honest in their advertisement and description of the property and rooms. I paid a premium price for a master suite with ocean view. There was no view of the ocean at all. They did move us to a smaller room on the end where you could see the ocean (also overlooking the cemetery!) but they still charged us for the full price of the master suite AND more because they had a higher conversion rate from Quetzals to USD ( I was charged about $60 more than the price I booked for and was given a room that should have been $50 less per night) I was originally told we would be charged the lesser rate but they didn’t follow through. As well, the room needed cleaning, we had to ask for towels, and to have the sheets changed (they had ink marks on the pillow cases). They did attend to the cleaning needs quickly when we asked, but I shouldn’t have had to ask! The staff were very nice and helpful. They made the stay good (thanks Emily and Jose!) But due to the poor management (mgr did not compensate or show any care about the overcharge), lack of cleanliness, and false advertising, I would caution booking here.

We loved it! the property is amazing and the staff was very kind and profesional. ¡Nos fascinó, súper lindo el lugar y los trabajadores muy profesionales y amables!

After 4 days of fishing in Port San Jose the location was perfect to relax and enjoy the clean beach. The staff was very friendly

Construction by the beach and lots of trash there. Not the hotels fault. Everything about Kaana Surf was perfect. People doing Construction should clean there area

For a luxury hotel, it wasn't the cleanest. We found it a bit overpriced based on the overall hospitality. The swimming pools were nice and the location was right next to the beach.

Great property. It is not adult-only per *******. Kids/families are welcome. The reception can organize activities for you to do. Food is fresh and delicious. Staff is very friendly and accommodating