Charles Cotton Hotel

Booked in for bed breakfast and evening meal . The room was a little tired but didn't spoil our stay , evening meal was hot and delicious breakfast the same . Staff are lovely can't fault them at all . Hotel is in a beautiful location with lots of good walks .

This review focuses on the significant noise disturbances and poor customer service experienced during a recent weekend stay at Charles Cotton Hotel Positives: * The hotel itself possesses a charming and homely atmosphere. * The bar area is inviting, featuring a lovely open fire. * The quality of the food served at the restaurant was commendable. Negatives: * Excessive Noise: * Loud music emanating from the bar significantly disrupted sleep on both nights of the stay. * The music was so loud it vibrated through the room, even after a £40 upgrade to a supposedly better room. * A late-night "lock-in" further extended the noise disturbance on both nights * Disturbing Smoke Alarm Incident: * A smoke alarm activation in the early hours of the morning proved to be a false alarm, likely triggered by customers smoking in the entrance. * The lack of staff response to the alarm was concerning. * Appalling Customer Service: * Attempts to resolve the issue of the noise disturbance and request a refund for the room upgrade were met with complete disregard. * Numerous emails and a phone call were ignored, demonstrating a severe lack of customer service and communication. Conclusion: While the hotel initially presented a positive impression, the significant noise disturbances and the subsequent failure to address customer concerns severely impacted the overall experience. It is disappointing that such a basic level of customer service and communication could not be maintained, particularly given the expenditure on food and drinks during the stay.

Don't expect 5 star luxury from a 3 star hotel that is 600 years old. We arrived to a smile from the staff who were attentive throughout our 2 night stay . The room was as expected clean tidy with a comfortable bed and nice pillows. The food was very nice, hot and plentiful. The atmosphere in the bar was jovial with a mix of people from all over the country. If you are booking through Groupon, Wowcher or direct be very careful . And make sure its very clear as to what you are getting for your money. Mistakes can lead to upset and be sure to get an itemised invoice from the hotel. All in all a very nice stay apart from our misunderstanding.