Sands Grand Hotel

Sehr freundlich

During my recent stay at a beautiful resort, I was initially impressed by the stunning environment, friendly staff, and delicious meals they served. However, my experience quickly soured due to the actions of the housekeeping staff. They frequently knocked on my door, waking me up and insisting I leave so they could "clean," which mainly involved making the beds and taking out the trash. Despite my repeated requests for them to keep the door closed while cleaning to prevent mosquitoes from entering, they consistently left it wide open. One day, I returned to my room to find the door ajar, and I realized that my cash had gone missing. I had taken precautions to hide it deep in my luggage after noticing a worker observing where I kept it, but it was clear that someone had taken it while I was away. The aftermath of this situation was incredibly frustrating. Instead of a thorough cleaning, I returned to find only a made bed, empty trash, and an empty wallet, alongside a many mosquitoes that had invaded my space due to them. My friend and I suffered through a night filled with mosquito bites, even with bug spray applied, which left us feeling sick and going to the local hospital to find treatments. Additionally, the discomfort of the beds was unbearable; two out of the three beds had only spring mattresses, causing immense back pain. When I requested a memory foam mattress, I was told that the rooms were full and nothing could be done, which was baffling considering that only one of the three beds had a memory foam option. The staff communicated fluently in English when they wanted us to leave, yet when I confronted them about my missing cash, they suddenly struggled to understand. Ultimately, the combination of discomfort, theft, and poor communication turned what should have been a relaxing getaway into a distressing experience.

We spent seven nights at this hotel, from the moment we arrived, we were greeted with genuine friendliness and kindness that set the tone for our stay. We were two couples and both the rooms were spacious, clean, and well-maintained throughout our visit. Fresh towels, including beach towels, were always readily available. The food was consistently nice, thanks to the talented chef and the kind waiter that always tried to fulfill our needs. Each meal was a delightful, served with care and professionalism by the attentive staff. Special thanks to the wonderful waiter, who always delivered service with a smile and kind words, making every meal feel special. One night he also prepared a special dinner for us with fresh grilled fish. The staff went above and beyond to ensure our time was filled with meaningful experiences, offering excellent advice on what to see and do in the area. Nothing seemed to ruffle their calm demeanor—they were always ready to help with anything and everything, making us feel like family. The people, the service, and the attention to detail made it an experience I will cherish forever.