We visited the resort on 8th June for a stay of 2 days. We were 5 ladies and 3 men. While booking a lady named Payel convinced us that the suite we booked are meant for 4 adults and if we want we can opt for an extra bed. We opted for 1 suite and 1 double room for the men. We reached around 1:45 PM, but after about 20 minutes was given only the suite as none of the rooms were ready. To our horror we saw that the "4 beded suite" had only one double bed and a rickety sofa cum bed. They expected us to call this sofa a double bed. After a lot of arguments and adjustments we were offered two camp beds. THIS IS WHAT THEY CALL "A SUITE" The second room was given to us after 3:00 PM though the check in time is 1:00 PM. The rooms hardly had any space to move around with the bed and chairs. The maintenance is pathetic, the whole staircase smells of urine and rotten food. Plates and used bedsheets were a constant visual on the staircase be it morning, evening or night. The lunch and dinner were inedible, had no taste at all and there is no proper dining room. Yes, the evening snacks was good, maybe the cook who comes at night is a little trained in cooking. Let me tell you the behaviour of the so called MANAGER, a mister SUBRATA. On Tuesday, we were told that we have to vacate the rooms by 11:00 AM. Had they requested politely, we would have done so, but we were literally ordered. Then I said since we did not get the rooms on time, we will vacate after two hours. To this Subrata said, "APNI MITTHEY KOTHA BOLCHHEN". This is the language of a so called hospitality manager. We were literally the one out of the suite at 12:00 noon. Yes, we were kindly allowed by the honorable manager to use the men's room for a little more. The ground staff told us that they are also aware of the filthy behaviour of the management. The rooms and food are all overpriced. We have been to Mandermoni at least 8-9 times earlier but this is one trip where we are so disgusted and angry that I think all should think twice before booking this resort.
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