Avis : IntercityHotel Dortmund

Réponse de l'établissement: Cher(e) client(e),Merci beaucoup pour votre aimable commentaire et votre excellente note.Nous sommes ravis d’apprendre que vous avez apprécié le confort et la propreté de votre chambre ainsi que le bon rapport qualité/prix de notre établissement. Votre satisfaction est notre plus belle récompense.Au plaisir de vous accueillir de nouveau très bientôt à l’IntercityHotel Dortmund.Cordialement,Ricky KrauseIntercityHotel Dortmund

Réponse de l'établissement: Dear Guest,thank you very much for your wonderful review and perfect rating.We are truly delighted to hear that your stay at the IntercityHotel Dortmund was the best hotel experience you have had so far in Germany. Such feedback is a great motivation for the entire team and a strong confirmation of our daily efforts.We would be very happy to welcome you back again on your next visit to Dortmund.Kind regardsRicky KrauseHotel ManagerIntercityHotel Dortmund

Réponse de l'établissement: Dear Guest,Thank you very much for your wonderful review and for awarding us a perfect score.We are delighted to hear that you found our hotel comfortable and appreciated the services we offer. Positive feedback like yours is a great motivation for our entire team.We truly appreciate your kind words and hope to welcome you back to IntercityHotel Dortmund again soon.Kind regards,Ricky KrauseHotelmanagerIntercityHotel Dortmund

Réponse de l'établissement: wow, thanks for your great review!

Réponse de l'établissement: Dear Guest,thank you very much for your outstanding 10/10 review! 😊We are delighted that you enjoyed our excellent location and rated all areas of your stay so highly. At the same time, we appreciate your understanding regarding the initial issue with the room key and elevator access – we’re glad our team was able to resolve it quickly for you.Your kind words are a great motivation for our entire team.We hope to welcome you again soon at IntercityHotel Dortmund.Kind regards,Ricky KrauseHotel ManagerIntercityHotel Dortmund

Réponse de l'établissement: Dear Guest,Thank you very much for sharing your positive feedback about your stay at IntercityHotel Dortmund.We are delighted to hear that you found our hotel clean, conveniently located near Dortmund Hbf, and that you enjoyed the spaciousness of your room. Your kind words mean a lot to our team, and we will gladly share your compliments with them.We look forward to welcoming you back on your next visit to Dortmund.Best regards,Ricky KrauseHotel ManagerIntercityHotel Dortmund

Réponse de l'établissement: Dear Abo Obeida,thank you very much for your kind words. We are delighted that you enjoyed our modern and newly renovated hotel as well as the central location and views. It is wonderful to hear that our team’s politeness contributed to your stay. We hope to welcome you back to Dortmund again soon.Best regardsRicky KrauseHotel Manager IntercityHotel Dortmund

Réponse de l'établissement: thanks for your review! Indeed we have a very central location which most of our guest love, if there is anything with the air condition in the room please contact ust next time during your stay and we will fix it as soon as possible or might change your room! Hope to see you againkind regardsRicky

Réponse de l'établissement: Dear Eva,thank you so much for your kind words and wonderful feedback. We’re delighted to hear that you enjoyed your stay — especially our breakfast variety, the cleanliness, and the friendliness of our team. It’s great to know that our central location right in front of the main station made your trip even more convenient.We truly appreciate your visit and hope to welcome you back to Dortmund very soon.Kind regards,Ricky KrauseHotel Manager – IntercityHotel Dortmund

Réponse de l'établissement: Dear Guest,thank you very much for your review and for sharing your experience with us. We are pleased to hear that you enjoyed the size of the rooms and had a good overall stay.We are sorry to learn about the water pooling in the bathroom and the difficulty you faced with the Chromecast connection. Please rest assured that our technical team will check the room to ensure both the drainage and the TV system are working properly.Your feedback is very valuable to us, as it helps us continuously improve the guest experience. We hope to welcome you back again soon.Best regards,Ricky KrauseHotel ManagerIntercityHotel Dortmund

Réponse de l'établissement: Dear Graugaard Pedersen,Thank you very much for your wonderful review! We are delighted to hear that you enjoyed our great location and good service.It would be a pleasure to welcome you back again on your next visit to Dortmund.Kind regards,Ricky KrauseHotel Manager – IntercityHotel Dortmund

Réponse de l'établissement: Dear Mr. Kruijer,Thank you for your feedback and for highlighting our perfect location for the Christmas Market!We sincerely apologize for the inconvenience you experienced with the online check-in and the kettle. We're grateful you brought this to our attention, and we will investigate the issues to improve our service. Safety is a priority, so we also appreciate you informing us about the incident with the kettle.We also regret the noise disturbance from the room above and understand how that affected your experience. While this is beyond our control, we encourage all guests to inform us of any disruptions, so we can assist promptly.We hope to welcome you back and provide you with an even better stay next time.Best regards,Ricky KrauseHotel ManagerIntercityHotel Dortmund

Réponse de l'établissement: Thank you so much for your kind words!We're delighted to hear that you enjoyed our central location, modern and clean facilities, and the helpfulness of our team. Your recommendation means a lot to us, and we truly hope to welcome you back to Dortmund again soon!Warm regards,Ricky KrauseHotel ManagerIntercityHotel Dortmund

Réponse de l'établissement: Dear Daniela,thank you very much for your great review.We are very happy to wlecome you back soon.kind regardsRicky