Went as a family of 4 adults, 2 children and a baby. Building, Pool and Beach are all very good with good attending staff. Had a large Apartment with 3 bedrooms. Balcony, like others too narrow and only one table and two chairs provided ( not great for a 3 bed apartment). Largest and most spacious Bed Room had a Bath and Shower Cubicle; with the others whilst the Rooms were spacious, the Bathrooms were relatively small, smelly shower curtains, Shower head was cracked, leaking and had tape wrapped around it as a solution. The management were told twice to attend to it, no show, so swapped it myself with the shower head in what seemed to be the "maids" shower room. Bathrooms certainly not to the quality standard I have experienced from previous stays in Dubai (albeit quality hotels). Kitchen (for a self catering apartment) was sufficient and with all the appliances; just looked very dated. Clothes Iron not working, gave to reception, the promise to replace did not happen. As these are apartments and not hotel rooms, you are expected to wash your towels and dry them for use within the apartment ( washing machine provided), fresh towels not provided. Mini Market on the ground floor is very useful and there is no where else nearby to buy essentials from toilet rolls to bread. Hence probably the pricing of the goods. Visiting the nearby Sofitel and a little further, the Atlantis provided variety of eating out from basic to very good quality, albeit you do pay for it ( after all, you are on the Palm). Water was off overnight without warning, maybe that is what happens. So overall good but needs updating and management could be more customer focused and not just a smile for the price, although the Palm will attract a premium.
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