Old Churches House

What a strange place! I was sent a code this morning to access the building. It's deserted. Feels like an escape room! Bed is totally squishy with a tired mattress. Walls with stains on them. Bathroom is clean and functional. The room is apparently an upgrade! It is on ground floor. One window does not open and the other won't stay open (not that I would feel safe leaving it open on the ground floor). The housekeeping trolley is in the corridor and there is a note in the room telling us to help ourselves if we want anything. Bizarre and not very nice.

This "hotel" should be renamed the Marie Celeste! No staff whatsoever on site, with the exception of the cleaner who was coming out as we were trying to go in! Was issued with 2 different pin numbers for the entrance door, but sadly none of them worked so it was indeed fortunate we met the cleaner! There is no reception, restaurant or bar nor is there anyone around to ask where your room is located. I have no idea where the reservations team are based, certainly not in the "hotel". On the upside, the room was clean and comfortable and it would have been good to be able to have breakfast as there seem to be plenty of empty areas where this could have been held. All in all a most bizarre experience and certainly not worth the £89 we paid to basically sleep in a ghost hotel. Not at all welcoming and certainly would never recommend it.

Self check in was easy and the details were sent via email on the morning of the due stay. Very quiet accommodation. The room was clean, welcoming with smart decor and the two wing chairs were a blessing for enjoying a cuppa on arrival. The shower was great, good pressure, easy controls. We are planning a return visit to the area soon and will definitely be booking here again.

Fortunately there was a housekeeper on site changing a room. She helped us by contacting maintenance who came and repaired the room lock Every night we were disturbed by creaking floorboards in room above every time people moved around. In morning woken by creaking floorboards. And when the above rooms shower was used it sounded like a bucket being filled from a hose in our room. Breakfast available for a fee - Doesn’t exist Free self-parking on site - Doesn’t exist. Free off-site parking is on the road outside or a carpark 100yds away. There is no bar. The restaurant / bar was closed a year ago. None of the guest services exist. All the outdoor areas are closed off. There is no communal areas or TV in lobby.

Had a negative experience for several reasons with this establishment unfortunately. Firstly, I booked a room through *********** for Old Churches House hotel. The name on the booking is Old Churches House hotel. The photos in the listing are of Old Churches House hotel. The address in my booking is for Old Churches House hotel. Only on the morning of my arrival did I get an email saying I’m actually staying at Chimes House B&B which is across the road from Old Churches House. The only indication I wasn’t staying at the main hotel is that my room selection was listed as “annex”. Annex implies I may be staying in a building attached to the main hotel, but not an entirely different establishment with a different address and a different google reviews listing. I should never be booking a room on *********** for a hotel listing with photographs, reviews and address information of a different building to the one I’ll actually be staying in. This is misleading to the point of outright deception. My second issue is the complete lack of secure bicycle storage. I am travelling by bicycle and cannot risk my only means of transportation being stolen. When I asked the hotel if they had any secure storage for my bike the answer was no, and I couldn’t keep my bike in my room. The only thing they could offer was what they called “bike racks” outside the main hotel (Churches House, the place I’d actually made the booking for). But these bike racks were actually just ground-level bike stands that you can’t lock your bike frame to. These style of stands are functionally useless as a security measure. They’re as good as telling a customer to rest their bike against a wall and hope for the best. Thirdly, my tv didn’t work. Which is the least of my issues with this booking but still an irritating additional problem. My recommendations for this hotel would be to immediately update their listing information so that Churches House and Chimes House are SEPARATE. You cannot have customers book a room using photos from Churches House when they will be staying across the road in a completely different building with a different name and different google reviews listing. They should also provide some form of secure bike storage for cyclists and bike tourers. Even a proper bike rack would be an improvement. Ground level bike stands you can’t lock your frame to are useless as far as security and should not be offered as an option for cyclists staying overnight. And obviously the tvs should work.

Very unclean hotel room. The hotel were unable to help or offer an alternative clean room for our stay. There was no tea and coffee making facilities either. We did not feel it was clean and safe to stay so had to seek alternative accommodation. The hotel staff were nearly impossible to get hold of. No staff could be found on site and when you call the numbers provided often there was no awnser. When I did get through I was told to call the reception number and not the duty manger. I would personally not recommend staying here. Dirty, unhelpful and unwilling to offer any form of refund.

Rooms are clean, beds are Ok. This hotel is let down by the lack of onsite facilities. No restaurant, no breakfast. The silver lining is I can recommend The Beech Tree Cafe at the far end of the high street. Open from 7-30. Breakfast is great!! Cakes look fantastic!!

booked for 1 night, and received 8 emails confirming booking and conditions. room very clean, bed very comfy. with no staff at all which seemed weird. although pre paid it seemed like we had gotten in and were squatting for free. wouldn't go again.