Luttrell Arms

Wonderful anniversary stay. Restful and charming for the evening. Lovely room, cosy bar and fantastic food in restaurant at dinner. The food star of the show! Breakfast was a little disappointing, some of the items not the quality you would expect after the wonderful dinner. Staff friendly and attentive, super easy check in and responsive to enquiries. The hotel has some lovely quirky areas to relax, beautiful setting with lots of character. We had a fantastic room to celebrate our wedding anniversary. Room facilities were fantastic, but the bathroom, shower in particular lets down.

Could have been great. But spoilt by poor service, disorganisation and a lack of customer service. sauces left on the table all day wrapped in cling film, felt a bit odd. Laminated sign saying to order at the bar... tacky. Bar staff moaning about other customers and wanting to go home. We were never asked how our food was at all. It's a shame as the food was lovely (albeit cold) and the location and venue are second to none...

Lovely hotel, friendly, excellent service food is fantastic All staff are caring and attentive, bar staff great , reception staff friendly and approachable Room was great Breakfast super Ate in the restaurant last night food and service superb Absolutely faultless!

The staff were all so helpful especially Daniel and Louise in helping us to host our wedding party in their hotel. Friends stayed for the weekend and all were so very happy with the accommodation and food. The wedding ceremony was beautiful and the wedding breakfast superb. We can’t thank the whole team enough for one of the best days ever!

What a great place to stay. From the moment we arrived at this great building, we were very warmly welcomed and didn't feel the need to go anywhere else in the Town as everything you could wish for on a stay was right there in the hotel. The reception/bar/restaurant staff were all very friendly and nothing seemed too much trouble. There was a decent mix of experienced and younger staff, who all worked really hard, and the food was quite superb - thumbs up to the chefs and the staff who served dinner. The various bar area's and gardens, gave us ample room for relaxing and taking in the surroundings. I would very strongly recommend the Lutrell Arms and we hope to go back there again before the summer ends, if only to enjoy the pizzas in the secret garden. Great job, guys and gals - you have a super place and a great attitude towards your customers.

I've been coming to The Luttrell Arms for over twenty years. It's always been a fave of mine and my family and I have recommended it to dozens of friends over the years. I also work locally and send a lot of customers there with a glowing review. However I was recently informed by more than one them that they'd had a bad experience so feeling a little responsible, I thought I'd see for myself if their feedback was unfounded. I have left a review before but feel compelled to write another after having visited twice here in the past week. Once in the restaurant and once in the bar. The bar staff although new, were polite and helpful if not a tad confused. The manageress however not so polite or helpful and when we requested a different table, responded in an abrupt and overly loud manner, pretty much suggesting that it was our fault they couldn't accommodate us as we hadn't booked. I politely - but firmly - informed her that we had booked but we had been told on the phone that we couldn't reserve a specific table. When I requested a different table on arrival (ours was close to the door) all the other tables were empty but had reserved signs on) I was told that it wasn't possible as these other tables had been specifically requested, despite being told on the phone when I booked thay they were on a first-come first-serve basis - go figure! We had arrived early for this very reason. Anyway, we opted for a table in the front bar but there was a service-point less than two feet away from my chair and the same distance to the bar which would have become noisy and busy with customers and staff alike walking through the narrow room. By now we were feeling a tad unloved so we opted to go up to the terrace and try a pizza. They give you a buzzer so you can pick it up at the pizza bar and take it back to your table. When I asked the chef for some sauces he gestured toward the pay- point at the bar. I went there with my freshly baked pizza in hand to find no staff there. I returned to the pizza bar to tell them this and asked if they could give me some mayonnaise. They pretty much shrugged saying I couldn't use the sauces they had there in bottles as I had to pay for packet sauces. My pizza although delicious was getting less hot by the second and I was left to return to my table with no mayonnaise. Not a huge problem on the grand scale of things but we found the whole process quite tiresome. and somewhat less than memorable. My experience in the restaurant however was slightly better because we had a wonderful waiter on Sunday 11th August. He was polite, attentive and extremely welcoming. However...the manager who had been rushing around like an Olympian found fault with something he'd done and pulled him up on it for all to hear. I found this acutely embarrassing on behalf of this wonderfully professional waiter. and left feeling underwhelmed. I now understand why my friend's experience of this once friendly and charming hotel was less than he had bee