Premier Inn Hitchin Town Centre

Most of the staff were great and really helpful. The beds were super comfy, definitely one of the highlights. Breakfast was okay, but the mushrooms were a bit oily. The chef was on his phone when we first got there, but once we approached him, he was really friendly and happy to help. It was a warm night, so the air con was a lifesaver. And as always, the showers were amazing!

The member of staff called abbie was so polite and attentive towards us, from the moment I walked in to check in to the time I came down to go out into town. She welcomed me with a smile and a hello which is really appreciated as it makes you feel noticed, we had a casual chat when I checked in regarding my motorbike, the location is ideal is it’s slap bang in the middle of town so the stroll home drunk wasn’t too long, the room was very well cleaned and bed was perfectly made

Hitchin premier inn , What a perfect location…!! Easily accessible to a lovely town , restaurants shopping and bars Front desk staff James was so helpful and really ensured we were well taken care of during our stay !! We will definitely be back , thank you James !!!!

I stayed at Premier Inn recently and, unfortunately, had a few issues during my stay. The air conditioning wasn’t working, and the room was uncomfortably hot. Although there was a window, it couldn’t be opened, which made things worse. The bed didn’t feel very clean—I found a few small black bugs, which was quite off-putting. On a positive note, the staff were friendly and helpful, and overall, the experience was okay despite these issues. ps: if you want to have a good Wi-Fi you need to pay extra !!

I was warmly welcomed by a young woman named Emma, who greeted me with a lovely smile. She wasn’t in uniform, so I wasn’t sure if she was a manager, but she was an absolute delight and kindly directed me to my room, making it easy to find. The room itself was a bit dated and could benefit from some renovations, but overall, it was a comfortable stay. I had breakfast on Monday morning, and it seemed that only one person was managing both reception and the restaurant. However, the chef, whose name I didn’t catch, was also assisting in the restaurant and was incredibly kind. Abi, who was on reception, was especially lovely. She wished me a safe journey home, knowing I had a long trip ahead, and even gave me a little chocolate as I was leaving. She is truly a credit to your team! I’ll definitely be returning to Hitchin very soon!

Lovely hotel, rooms are very spacious with big windows. The food at breakfast is very nice. Staff are friendly and helpful. The one drawback is that the bed needed a bigger bottom sheet as it didn't fit very well. The hotel is also in a lovely location. Would recommend.