Hilton Southampton-Utilita Bowl

Évaluations de Hilton Southampton-Utilita Bowl

Hilton Southampton-Utilita Bowl

Botley Rd, Eastleigh District, SO30 3XH, United KingdomVoir les informations sur l'hôtel
Hilton Southampton-Utilita Bowl
Hilton Southampton-Utilita BowlHilton Southampton-Utilita BowlHilton Southampton-Utilita Bowl
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Commentaires des voyageurs

4.1/5
Très bien
122 évaluation
Évaluations vérifiées
Emplacement4.0
Commodités4.0
Service4.0
Propreté4.3
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Toutes les évaluations(122)
Évaluations positives(23)
Évaluations avec photos/ vidéo(7)
Personnel accueillant(4)
Évaluations négatives(2)
Jeenma
Chambre lit queen
Séjour au août 2024
Voyageur d'affaires
16 évaluation
5.0/5
Exceptionnel
Publiée le 18 sept. 2024
This time we have the view overlooking the Utilita Bowl and it was fantastic.
Traduire
Réponse de l'établissement: Thank you so much for your perfect feedback! 🌟 We’re delighted to hear that you had such a fantastic experience, especially with the view overlooking the Utilita Bowl. It’s wonderful to know that our surroundings, amenities, cleanliness, and service all met your expectations. Your kind words inspire us to continue providing the best for our guests. We look forward to welcoming you back soon! 😊 Hilton Southampton - Utilita Bowl Team
Invité
Chambre avec lits jumeaux
Séjour au janv. 2025
En couple
1 évaluation
1.0/5
Publiée le 2 fév. 2025
DearHilton Southampton - Utilita Bowlu I recently booked a stay at your hotel through Trip [or relevant agency], trusting the information provided in your advertisements. However, my experience was far from what was promised. 1. Your advertisement stated that the swimming pool and sauna were free to use. However, upon arrival, I was told that I could not access these facilities because I had not booked directly with you. This was misleading and unfair. 2. I paid $107 for a one-night stay in a four-star hotel, yet my room did not have a small fridge. Only after multiple requests did the staff provide one. I feel that I was misled by false advertising, and my experience was not up to the expected standards. Given these issues, I request either a partial refund or a discount on my next booking as compensation. I have been a frequent customer of Trip [or relevant agency] and have booked multiple trips through your platform, but this experience has made me reconsider my trust in your services. I hope for a prompt response and a fair resolution. Best regards, Babak motlagh
Traduire
Réponse de l'établissement: Good afternoon Mr. Motlagh,Thank you for taking the time to feedback to us about your recent stay at the hotel, we sincerely apologise that your stay did not meet your expectations.We strive to provide clear and accurate information about our amenities, and we regret any confusion regarding the access to our swimming pool and sauna. We will review our advertisement details with our booking partners to ensure transparency for future guests.In regards to the in-room fridge, while not all of our rooms are equipped with one by default, we are always happy to accommodate such requests whenever possible. I do however apologise for the delay in getting this to you and I will be sure to pick this up with our team.Please do reach out to myself when you are next thinking of staying with us so I can personally ensure you have a problem free stay and so we can make it right for you for your recent experience.Best regards,MaisieRooms Division Manager
Invité
Chambre lit king
Séjour au juill. 2023
En famille
3 évaluation
5.0/5
Exceptionnel
Publiée le 27 sept. 2023
Everything was perfect and we really enjoyed our stay. I enjoyed the fitness suite as well, variety of work out equipments. I will definitely recommend and will return there again 😀😀
Traduire
Réponse de l'établissement: Thank you for taking the time to share your feedback with us, we hope we are able to welcome you back to the hotel again soon!
MAYCAT
Chambre de luxe, avec vue (lit queen size)
Séjour au juin 2023
En famille
24 évaluation
5.0/5
Exceptionnel
Publiée le 31 juill. 2023
The room is clean and have enough space for three of us. We can see the Ageas Bowl just in front of our window. The shower is strong enough to eliminate the fatigue. Recommend.
Traduire
Réponse de l'établissement: Thank you for taking the time to share your feedback with us, we hope we are able to welcome you back to the hotel again soon!
Invité
Chambre de luxe, avec vue (lit queen size)
Séjour au juill. 2024
En famille
19 évaluation
5.0/5
Exceptionnel
Publiée le 23 août 2024
CS very kind and take care for my kids
Traduire
Réponse de l'établissement: Thank you so much for your perfect feedback! 🌟 We’re thrilled to hear that you had such a wonderful experience. It’s especially heartwarming to know that our customer service team was kind and took great care of your kids. Your kind words motivate us to keep delivering the best for our guests. We look forward to welcoming you and your family back soon! 😊 Hilton Southampton - Utilita Bowl Tea
Invité
Chambre lit king
Séjour au nov. 2024
Voyageur d'affaires
125 évaluation
5.0/5
Exceptionnel
Publiée le 9 déc. 2024
Good hotel and location
Traduire
Réponse de l'établissement: Thank you so much for your perfect feedback! 🌟 We’re thrilled to hear that you had such a wonderful experience. It’s fantastic to know that our surroundings, amenities, cleanliness, and service all met your expectations. Your kind words motivate us to keep delivering the best for our guests. We look forward to welcoming you back soon! 😊 Hilton Southampton - Utilita Bowl Team
Limunga
Chambre lit king
Séjour au sept. 2024
Voyageur d'affaires
12 évaluation
3.2/5
Publiée le 27 oct. 2024
Down on location
Traduire
Réponse de l'établissement: Thank you for sharing your feedback with us. We appreciate your honesty and are glad to hear that you were satisfied with the cleanliness of our facilities. However, we regret that the surroundings, amenities, and service did not fully meet your expectations.Your comments are invaluable to us as they help us identify areas for improvement. We will work diligently to enhance our surroundings and amenities, and to provide better service in the future. We hope to have the opportunity to welcome you back and provide a more enjoyable experience next time. Hilton Southampton - Utilita Bowl Team
Invité
Chambre avec lits jumeaux
Séjour au août 2022
En famille
1 évaluation
5.0/5
Exceptionnel
Publiée le 23 sept. 2022
Excellent service & room especially the view of lake! Good location, easy to go anyway & accessible to daily needs. Love to return again!
Traduire
Réponse de l'établissement: Thank you for taking the time to share your feedback with us, we hope we are able to welcome you back to the hotel again soon!
Invité
Chambre lit king
Séjour au mai 2022
En famille
54 évaluation
3.2/5
Publiée le 11 juill. 2022
we left some stuff in the room and only realized after checking out. we received very poor and delayed response from the hotel. not satisfactory.
Traduire
Réponse de l'établissement: Thank you for taking the time to share your feedback with us, we do apologise that the service you received did not meet your expectations and do hope this does not put you off staying with us again.
Invité
Chambre Deluxe avec lit King Size, vue sur le terrain et balcon
Séjour au mai 2022
En couple
13 évaluation
5.0/5
Exceptionnel
Publiée le 8 juin 2022
good view and clean hotel, quite impressed with the service
Traduire
Réponse de l'établissement: Thank you for taking the time to share your feedback with us, we hope we are able to welcome you back to the hotel again soon!
Utilisateur anonyme
Chambre lit king
Séjour au mars 2024
Voyageur d'affaires
261 évaluation
4.5/5
Excellent
Publiée le 16 mai 2024
應該是當地最好的酒店之一。因為新建，設施都比較新。早餐以英國的標準來説還是比較豐富的。位置雖然不是市中心，但停車也方便。以當地標準而言確實不錯。以世界標準而言那就是馬馬虎虎。服務人員態度參差不齊，有很熱情的，也有很冷漠的。
Traduire
Réponse de l'établissement: Thank you for taking the time to share your feedback with us, we hope we are able to welcome you back to the hotel again soon!
Invité
Chambre avec lits jumeaux
Séjour au janv. 2024
En famille
3 évaluation
3.2/5
Publiée le 24 mars 2024
房間很寬敞，很乾凈。設施有點老！早餐還行！
Traduire
Réponse de l'établissement: Thank you for taking the time to share your feedback with us, we hope we are able to welcome you back to the hotel again soon!
Shenxianqingganxuanwodexiaowang
Chambre lit king
Séjour au oct. 2022
Seul
12 évaluation
4.0/5
Très bien
Publiée le 22 nov. 2022
戴森的吹風忘拿了
Traduire
Réponse de l'établissement: Thank you for taking the time to share your feedback with us, we hope we are able to welcome you back to the hotel again soon!
Utilisateur anonyme
Chambre Deluxe Twin avec vue sur le terrain et balcon
Séjour au août 2023
Seul
35 évaluation
4.5/5
Excellent
Publiée le 6 nov. 2023
衞生條件不錯，外圍 環境不錯，離市中心較遠，適合自帶車的朋友
Traduire
Réponse de l'établissement: Thank you for taking the time to share your feedback with us, we hope we are able to welcome you back to the hotel again soon!
Invité
Chambre lit queen
Séjour au juill. 2024
En famille
4 évaluation
3.5/5
Publiée le 21 août 2024
酒店設施還好
Traduire
Réponse de l'établissement: Thank you for taking the time to share your feedback with us, we hope we are able to welcome you back to the hotel again soon!